[ekells77]

Ok, I have a dell desktop that will not connect to the internet even though it states I have connection. Right now, I plugged the cable into my laptop so I could try to get on here and solve this issue. So obviously it can't be the modem if it's working for this. The desktop worked perfectly fine last night and all I did was properly shut it off and today when I got on, it says it could not be connected. I've tried checking the LAN settings and troubleshooting and doing what I could, but nothing is helping. Is there anything I can do? Dell never helps me with my problems, so I never try calling them anymore!! I've tried restarting it numerous times too. The LAN settings state that everything is fine, but I just can't seem to connect. Any help would be appreciated. Thanks

 

[lorjack]

Supply the following information please.

OS running on all affected systems
Make\models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use?
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed?

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.