[StarGuardian]

I am having a number of problems with my computor

When I boot up my computor I recieve a few prompts that I have not ever seen before. The first is a logitech message that reads "data required by logitech is still engaged by user" and the message wants to "shut down current section." I clicked exit, but it reappears upon reboot.

In addition another message pops up that reads "F- Secure Internet Shield Daemon has encourntered a problem and needs to close." I never downloaded this program which leads me to believe that it is a malicious program. When I click close, my antivirus / spyware program is disabled. I loose my internet shield, virus scanner and automatic update program. The software I use is charter security suite.

Also, when I attempt to open my internet browser, it will sometimes freeze and stop responding. When I open the task manager, there are two internet browsers running, both non responsive.

Also, when I attempted to run the Gmer to retrieve its log, my computor percieved it at a hacking threat and dunped my physical memory, shuting down the PC in the process. So I was unable to get the ark.txt, However I did get the other logs, as instructed I copied the DDS and attacked the others.

DDS (Ver_09-03-16.01) - NTFSx86
Run by Adrian at 14:43:31.48 on Thu 04/30/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.177 [GMT -7:00]

AV: Charter Security Suite 8.00 *On-access scanning enabled* (Updated)
FW: Charter Security Suite 8.00 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsqh.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\X3watch\x3watch.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\fsguidll.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\DOCUME~1\Adrian\LOCALS~1\Temp\Google Toolbar\gtbFF7.tmp.exe
C:\Documents and Settings\Adrian\Desktop\Music\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.drudgereport.com/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [diagent] "c:\program files\creative\sblive\diagnostics\diagent.exe" startup
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [DwlClient] c:\program files\common files\dell\eusw\Support.exe
mRun: [F-Secure Manager] "c:\program files\charter high-speed security suite\common\FSM32.EXE" /splash
mRun: [F-Secure TNB] "c:\program files\charter high-speed security suite\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [x3watch] c:\program files\x3watch\x3watch.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe
mPolicies-explorer: <NO NAME> =
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {200DB664-75B5-47c0-8B45-A44ACCF73C00} - {D68926FD-18FD-4B0E-A1C7-917D13FAB760} - c:\program files\charter high-speed security suite\fspc\fspcmsie.dll
IE: {200DB664-75B5-47c0-8B45-A44ACCF73F01} - {D68926FD-18FD-4B0E-A1C7-917D13FAB760} - c:\program files\charter high-speed security suite\fspc\fspcmsie.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\program files\charter high-speed security suite\fsps\program\FSLSP.DLL
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?e=1241112113632&h=48e26666febad2268f6257d8422447a5/&filename=jinstall-6u13-windows-i586-jc.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB} - hxxp://archives.gametap.com/static/cab_headless/GameTapWebUpdater.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E001C731-5E37-4538-A5CB-8168736A2360} - hxxp://91.199.104.31/cab/ActiveQscan.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath -

============= SERVICES / DRIVERS ===============

R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2009-1-12 33408]
R0 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2008-9-23 79904]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-21 64160]
R1 F-Secure HIPS;F-Secure HIPS;c:\program files\charter high-speed security suite\hips\drivers\fshs.sys [2009-1-12 66720]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-4-28 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-4-28 72944]
R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\charter high-speed security suite\anti-virus\fsgk32st.exe [2008-9-23 215648]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 953168]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\charter high-speed security suite\anti-virus\minifilter\fsgk.sys [2008-9-23 84608]
R3 FSORSPClient;F-Secure ORSP Client;c:\program files\charter high-speed security suite\orsp client\fsorsp.exe [2009-1-12 55904]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-4-28 7408]
S4 F-Secure Filter;F-Secure File System Filter;c:\program files\charter high-speed security suite\anti-virus\win2k\fsfilter.sys [2008-9-23 39776]
S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\charter high-speed security suite\anti-virus\win2k\fsrec.sys [2008-9-23 25184]

=============== Created Last 30 ================

2009-04-30 10:23 73,728 a------- c:\windows\system32\javacpl.cpl
2009-04-30 10:23 410,984 a------- c:\windows\system32\deploytk.dll
2009-04-29 21:50 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-04-29 21:49 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-04-29 21:49 <DIR> --d----- c:\docume~1\adrian\applic~1\SUPERAntiSpyware.com
2009-04-29 21:48 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-04-29 16:01 <DIR> --d----- c:\program files\Trend Micro
2009-04-16 09:40 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-04-16 09:40 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-04-16 09:40 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-04-16 09:40 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-04-16 09:40 473,600 -------- c:\windows\system32\dllcache\fastprox.dll
2009-04-16 09:40 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 09:40 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 09:40 729,088 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 09:40 617,472 -------- c:\windows\system32\dllcache\advapi32.dll
2009-04-16 09:40 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-04-16 08:59 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-16 08:59 1,203,922 -------- c:\windows\system32\dllcache\sysmain.sdb
2009-04-16 08:59 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-04-06 21:29 54,156 a---h--- c:\windows\QTFont.qfn
2009-04-06 21:29 1,409 a------- c:\windows\QTFont.for
2009-04-04 18:32 <DIR> --d----- c:\program files\GameTap Web Player
2009-04-04 18:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\GameTap Web Player

==================== Find3M ====================

2009-04-25 12:29 15,688 a----r-- c:\windows\system32\lsdelete.exe
2009-04-25 12:29 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-04-06 15:32 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 15:32 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-21 07:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 17:18 826,368 -------- c:\windows\system32\dllcache\wininet.dll
2009-02-27 21:54 636,072 -------- c:\windows\system32\dllcache\iexplore.exe
2009-02-20 03:20 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-02-20 03:20 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-19 22:14 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-02-09 05:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 05:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 05:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 05:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 04:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-07 19:02 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 04:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 04:08 2,189,056 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 04:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 04:06 2,145,280 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 03:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 03:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 03:32 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-03 12:59 56,832 a------- c:\windows\system32\secur32.dll
2009-02-03 12:59 56,832 -------- c:\windows\system32\dllcache\secur32.dll
2008-10-15 19:08 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008101520081016\index.dat

============= FINISH: 14:44:34.76 ===============

 

[StarGuardian]

"bump"

 

[Ried]

Hello StarGuardian and welcome,

"F- Secure Internet Shield Daemon has encourntered a problem and needs to close." I never downloaded this program which leads me to believe that it is a malicious program. When I click close, my antivirus / spyware program is disabled. I loose my internet shield, virus scanner and automatic update program. The software I use is charter security suite.

F-Secure is part of your Charter High-Speed Security Suite. If you continue to have problems with the program, you'll need to contact their support and discuss the issue with them.

When I boot up my computor I recieve a few prompts that I have not ever seen before. The first is a logitech message that reads "data required by logitech is still engaged by user" and the message wants to "shut down current section." I clicked exit, but it reappears upon reboot.

It sounds as though something isn't working properly with your Logitech software. We'll disable it from running at startup and see if that helps the remainder of the issues. You can utilize your onboard Spybot S&D to accomplish this.

Launch Spybot S&D

• Click Mode menu and choose 'Advanced Mode'.
• At the bottom of the panel on the left hand side, click Tools
• Again, in the left panel, select System Startup

You will see a listing of all your startup programs. Look for

HK_CU [LDM] c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe

Untick the check box next to it.


Reboot your computer.

Please advise what symptoms remain.