[CZMark]

I am running Win 2000 Pro with IE. When i try to access ebay I an rerouted at signin to a clone site, or my computer gives me an activeX warning as soon as I access ebay's main page.

I went through your 5-step proccess, except that I cannot figure out how to install HijackThis on the root drive (don't know how to access the root drive).

Thanks for any help you can give.

 

[Ried]

Hello CZMark and welcome, :smile:


Please download HijackThis.zip

Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\

Double click on HijackThis.exe to run the program.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here.

**Do not fix anything in HijackThis since many entries are harmless and necessary for the proper operation of your system.

If you're still having difficulty, installing it to your desktop is fine as well.

Our main concern is that the program is not located in your Temp folder. During the course of cleaning your system, tools that will be run automatically clear the Temp folder and you would end up losing the program as well as any backups the tool has made.

 

[CZMark]

The file won't open. I get a message asking what program to open the file with.

 

[Ried]

Ok, the easiest way is to just download the .exe version.

Please download HijackThis.exe

Save it to your desktop, then double click the HijackThis.exe to run the program. Click Scan and Save the log to post here.

 

[CZMark]

Sorry for my ignorance. I have the file, how do I post it here?

 

[Ried]

1. Open the reply box here in your thread.
2. Now, with the HijackThis log open in Notepad, right click anywhere in the body of that log and click 'Select All'.
3. Next, right click on any of the blue highlighted text and select 'Copy'
4. Finally, right click in the open area of your Reply box and select 'Paste'. You should now see the HijackThis log text in your reply box.

 

[CZMark]

Logfile of HijackThis v1.99.1
Scan saved at 12:21:44 PM, on 12/19/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\wuauclt.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\lotus\notes\NLNOTES.EXE
C:\Program Files\lotus\notes\ntaskldr.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\user1\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.salvationarmy.org/usc/www_usc_armylake.nsf/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166449074361
O17 - HKLM\System\CCS\Services\Tcpip\..\{2AA7129E-73FD-4395-AD34-90A8D9CF4806}: NameServer = 207.230.192.251,209.142.152.253
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

 

[Ried]

Hiya, :smile:

Unfortunately, there is nothing readily apparent in this log. We'll run a few tools and see if any malware is revealed.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

******************************************************

Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

• Install AVG Anti Spyware
• Double-click the icon on Desktop to launch AVG
• On the top of the main screen click Shield
• Click the word active to change it to inactive
• On the top of the main screen click Update.
• Then click on Start Update. The update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

---------------------------

Download and install CleanUp! but do not run it yet. (Not Recommended for XP64).

(Alternate Link if main link doesn't work - http://www.greyknight17.com/spy/CleanUp.exe )

------------------------------------------------

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

------------------------------------------------

*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
• Cleanup! All Users
• Click on the "Temporary Files" and uncheck the box for "Scan drives for file matching" if it's checked.

Click OK
Press the CleanUp! button to start the program. Do NOT reboot/logoff when prompted.

------------------------------------------------

IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
Run AVG Anti-Spyware with it's updated definitions...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, **Please ensure it is set to Quarantine then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

**AVG Anti-Spyware is compatible with most AV and anti-spyware products, and the free version will continue to be useful as a second anti-malware scanner.

-----------------------------------

Reboot into Normal Mode.

-----------------------------------

Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on
   located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on
  then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

-----------------------------------

Run a new scan with HijackThis and save the log.

-----------------------------------

Please include the following in your next reply:

AVG Anti-Spyware results
Panda results
New HijackThis log

 

[CZMark]

Incident Status Location

Spyware:Cookie/Bfast Not disinfected C:\Documents and Settings\USER1\Cookies\[email protected][2].txt
Spyware:Cookie/Atlas DMT ---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 2:29:46 PM 12/19/2006

+ Scan result:



HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Adware.Generic : Cleaned with backup (quarantined).


::Report endLogfile of HijackThis v1.99.1
Scan saved at 10:25:24 AM, on 12/20/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\lotus\notes\NLNOTES.EXE
C:\Program Files\lotus\notes\ntaskldr.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\user1\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.salvationarmy.org/usc/www_usc_armylake.nsf/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166449074361
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2AA7129E-73FD-4395-AD34-90A8D9CF4806}: NameServer = 207.230.192.251,209.142.152.253
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

 

[Ried]

Hi,

I'm still not seeing anything. Are you still getting re-directed at e-bay?

What I'd like you to do now is go to Microsoft and download all the Critical Updates--your Internet Explorer version is out of date and vulnerable to exploits.

--------------------------------

After you've installed the Critical Updates, I'd like to use another online scanner and see if it detects anything:

Please perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
      [*]Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

 

[CZMark]

Hi Ried,

I no longer get re-directed at ebay, and a few other minor glitches have stopped. Problem solved? If so, thanks so much for your patience and help.

Here's the report you requested:

KASPERSKY ONLINE SCANNER REPORT
Thursday, December 21, 2006 10:22:24 AM
Operating System: Microsoft Windows 2000 Professional, Service Pack 4 (Build 2195)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 21/12/2006
Kaspersky Anti-Virus database records: 253362


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\

Scan Statistics
Total number of scanned objects 17402
Number of viruses found 0
Number of infected objects 0 / 0
Number of suspicious objects 0
Duration of the scan process 01:03:06

Infected Object Name Virus Name Last Action
C:\WINNT\system32\config\software.LOG Object is locked skipped

C:\WINNT\system32\config\default.LOG Object is locked skipped

C:\WINNT\system32\config\SECURITY Object is locked skipped

C:\WINNT\system32\config\SECURITY.LOG Object is locked skipped

C:\WINNT\system32\config\SYSTEM.ALT Object is locked skipped

C:\WINNT\system32\config\SAM Object is locked skipped

C:\WINNT\system32\config\SAM.LOG Object is locked skipped

C:\WINNT\system32\config\SYSTEM Object is locked skipped

C:\WINNT\system32\config\SOFTWARE Object is locked skipped

C:\WINNT\system32\config\DEFAULT Object is locked skipped

C:\WINNT\system32\config\AppEvent.Evt Object is locked skipped

C:\WINNT\system32\config\SecEvent.Evt Object is locked skipped

C:\WINNT\system32\config\SysEvent.Evt Object is locked skipped

C:\WINNT\Debug\PASSWD.LOG Object is locked skipped

C:\WINNT\Debug\oakley.log Object is locked skipped

C:\WINNT\Debug\ipsecpa.log Object is locked skipped

C:\WINNT\SchedLgU.Txt Object is locked skipped

C:\WINNT\CSC\00000001 Object is locked skipped

C:\WINNT\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINNT\SoftwareDistribution\EventCache\{DFA255D5-325F-4D37-B2E4-B668EE47FD67}.bin Object is locked skipped

C:\WINNT\WindowsUpdate.log Object is locked skipped

C:\Documents and Settings\user1\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\user1\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\user1\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\user1\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\user1\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\user1\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\user1\ntuser.dat.LOG Object is locked skipped

Scan process completed.

 

[Ried]

Hi CZMark,

Your logs are clean. :sayyes: If there aren't any more problems, please continue with these final instructions and helpful links.


Enable Windows Auto Update
*Go to Start>Run - type wuaucpl.cpl
*Tick on the checkbox - "Automatically download the updates, and install them on the schedule that I specify".
Click on "OK".


To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

Download SpywareBlaster 3.5.1 to help prevent spyware from installing in the first place. Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items .

Download Spyware Guard to catch and block spyware before it can execute.

Download IE-SPYAD.EXE to block access to malicious websites so you cannot be redirected to them from an infected site or email. IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impairs attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites. This is a self-extracting .ZIP file, save it to your desktop. Once downloaded, double-click on it to extract the files inside (default dir is C:\IE-SPYAD)

• Now navigate to C:\ie-spyad. Double click to open it.
• From within the folder, double-click install.bat
• Select Option #2 - Install the new IE-SPYAD list, by typing 2
• Then return to the main menu.
• Select option #4 - Add the old porn sites domain, by typing 4

Update all these programs regularly. Without regular updates you will not be protected when new malicious programs are released.


I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:

PC Safety and Security--What Do I Need?

HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein
THE ANTI-SPYWARE TUTORIAL
MAKING INTERNET EXPLORER SAFER
Understanding and Using Firewalls


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Follow this list and your potential for being infected again will reduce dramatically. :smile: