Hi dipvi, welcome to TSF...
the first thing I would suggest is visiting Norton's support pages as you should be able to download some tools which will help remove any traces of their software. Norton software can be notorious for staying active in the registry after uninstalling and can result in serious conflictions with other programs as well as resulting in errors when attempting to reinstall other Norton products.
Also, have you tried running Internet Explorer directly from its directory in Program Files? Also, it may be an idea to download Firefox from your friends PC and then burn it to a disc or copy to a pen drive then install it on your machine and test whether you're able to access the internet using that.
Is your mail client also affected? If you haven't checked yet, try sending yourself a test email to see if you're able to download the data.
Finally, what type of internet connection do you have? Are you able to ascertain whether you can connect successfully or not?
Hope that helps
the first thing I would suggest is visiting Norton's support pages as you should be able to download some tools which will help remove any traces of their software. Norton software can be notorious for staying active in the registry after uninstalling and can result in serious conflictions with other programs as well as resulting in errors when attempting to reinstall other Norton products.
Also, have you tried running Internet Explorer directly from its directory in Program Files? Also, it may be an idea to download Firefox from your friends PC and then burn it to a disc or copy to a pen drive then install it on your machine and test whether you're able to access the internet using that.
Is your mail client also affected? If you haven't checked yet, try sending yourself a test email to see if you're able to download the data.
Finally, what type of internet connection do you have? Are you able to ascertain whether you can connect successfully or not?
Hope that helps
