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Discussion Starter · #1 ·
I ran the GMER log and attached it.

I tried to run DDS but the CMD window says ACCESS denied

I have internet connectio nand troubleshot my router with Linksys and my cable modem with COMCAST. So no problems there.

Bestbuy scanned my system and said I have these 4 issues:

• hijack
•180search assistant/zango

Spyware blaster is not connecting to the server to update. AVG no longer works. Hijackthis freezes up.

Please help.

TSF Security Manager, Emeritus
52,196 Posts
Hello -

Best Buy can ID the problem, but not fix it? :rolleyes:

The GMER log looks very odd, not what I'd expect.

Let's try this special version of gmer.

Download GMER Rootkit Scanner from here to your desktop.
  • Double click the exe file.
  • If it gives you a warning about rootkit activity and asks if you want to run on NO, then use the following settings for a more complete scan.

    Click the image to enlarge it

  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in reply.

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Try renaming DDS to a .com extension and then attempt to run it again. If still no joy, use this tool instead.

  • Download RSIT by random/random and save it to your desktop.
  • Double click RSIT.exe to start the tool and click Continue at the disclaimer.
  • When the scan completes it will open a log named log.txt maximized, and a log named info.txt minimized.
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of log.txt here.
  • Please attach info.txt to your post.
To attach a file to a new post, simply
  1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
  2. copy and paste the following into the "Upload File from your Computer" box:
  3. Click Upload.


TSF Security Manager, Emeritus
52,196 Posts
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