[mcagol]

Hi,

I got some type of virus on my pc, which i removed. But now IE no longer connects to the internet. It's weird cos programs like MSN can.

Oddly if i login as a different user on the pc, the IE7 can connect to the internet.

I have tried:
installing firefox, same problem
re-installing IE7, no help
Restoring IE settings, no help

Any help would be most appricated.

Mauro

 

[Geekgirl]

Try repairing the winsock & tcp/ip stack.

If you have XP-SP2 or Vista, you should use the built-in repair for the WINSOCK and TCP/IP stack. If you have XP-SP1 or earlier (and any previous version of Windows), you should use the Automated WINSOCK Fix all Windows Versions. I've included all the resets here.


TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.



TCP/IP stack repair options for use with Windows Vista.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

 

[mcagol]

Tried that still doesn't work.

I also tried installing SP3 for XP.

Any suggestions most appricated.

 

[Geekgirl]

Sounds like your profile has been corrupt from the virus, the only other thing to suggest is to copy data from the corrupted user profile to a new profile. Follow this link

http://support.microsoft.com/kb/811151/

 

[AquariusFX]

create a new user account and see if IE works then move all your data to the new account.

 

[Geekgirl]

Thats exactly what I told him to do