Tech Support banner

Status
Not open for further replies.
1 - 15 of 15 Posts

·
Registered
Joined
·
7 Posts
Discussion Starter #1
--------------------------------------------------------------------------------

Hi there, i need some help please if anyone has any ideas. I have posted this in a few forums hoping someone might be able to help me. Internet Explorer (7) browser rarely works with any Microsoft sites, even the help ones.I have Windows XP and Aol 9.0 VR. I have had this ongoing problem for a while now and cannot seem to solve it. I cannot access any Microsoft sites, including updates etc, hotmail, messenger (i get error code 80048820 along with the extended error code 80048439) for Messenger and the other sites just do not load. Windows defender cannot update either. I have done several things that Microsoft helpdesk advised but because it did not work i think they have lost their patience and gave up on me. I have switched the firewall off. I have also tried to load Microsoft sites through AOL and another browser but they just will not work! Any ideas would be appreciated, i am pulling my hair out here! Thanks in advance X :upset: X
 

·
TSF Emeritus
Joined
·
15,079 Posts
open your clock setings and have a look under internet time, is the box ticked? what serever is it under?

Is this a legal version of windows?
 

·
Registered
Joined
·
7 Posts
Discussion Starter #3
Hi there, and thanks for trying to help me. :) Yes the Windows version is a legal version. The Automatically synchronise with an internet server is ticked and underneath there is a message saying:An error occured getting the status of the last synchronisation. The RPC server is unavailable.

Server = time.windows.com
 

·
Registered
Joined
·
7 Posts
Discussion Starter #6
Thanks LIL i was advised to do that on another help site but unfortunately it is no different. I checked the restricted zones Digifiend and i dont have any sites at all in there. Thanks both 4 the help xx
 

·
TSF Emeritus
Joined
·
15,079 Posts
At Microsoft to Trusted zone

Also do this please:


click Start => Run an copy and paste this command into the run box:

notepad %windir%\system32\drivers\etc\hosts

press OK.

a notepad file should pop up copy and paste everything in the notepad file back into this thread.

what are all the security programs you have
 

·
Registered
Joined
·
7 Posts
Discussion Starter #8
I added the Microsoft sites to the safe zones
this is the copy from notepad:

Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

I have AVG for virus and spyware, also aol and i have windows firewall. No idea what the windows defender is but i have that and i doesnt work propley because i cant update it from Microsoft sits

Thanks for the help, much appreciated ;)
 

·
TSF Emeritus
Joined
·
15,079 Posts
please do this

1. Click on Start and Run,
2. Type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
3. Should get the message "DllRegisterServer in WUAPI.DLL succeeded" Click OK.
4. Repeat above for each of the following:

REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 WUAUENG.DLL

5. Reboot
 

·
Registered
Joined
·
7 Posts
Discussion Starter #10
Hi Power,
thanks for the advise, unfortunately it did not work. I still cannot access any Microsoft sites. I am not sure if it might be to do with my windows firewall as i have tried to turn it off and access the sites but i have noticed that when i go back to security settings it is not off, it stays on - might not be nothing but just htought i would mention it

Thanks lots
Lily
 

·
TSF Emeritus
Joined
·
15,079 Posts
Do you have these problems in any other browsers? Please try one of the below (both are free):

Firefox
http://www.mozilla.com/en-US/firefox/
Opera
http://www.opera.com/

Clean TEMP files

Click Here to download ATF Cleaner by Atribune. Save it to your Desktop.

Go to your desktop and double click on ATF-Cleaner.exe.

Main

Under Main. Click Select All, then click Empty

----------------------------

If you use Firefox, click Firefox on the menu bar

Click on Select All, then click Empty
Note: If you want to keep your saved Passwords click No on the prompt.

----------------------------

If you use Opera, click Opera on the menu bar

Click on Select All, then click Empty
Note: If you want to keep your saved Passwords click No on the prompt.
 

·
Registered
Joined
·
7 Posts
Discussion Starter #12
Hi Power, Lil suggested using Firefox earlier but i have already tried that and had the same problems. Unfortunately it does exactly the same. I used the AFT cleaner but it hasnt help. Thanks for trying to help, i really appreciate it :)
 

·
Registered
Joined
·
2 Posts
Hi, :grin:
The DLL re-register list just fixed my issue where IE7 would not successfully load various web sites (some microsoft.com, apple.com and others) while some still worked ok on XP SP2 (plus matches).
Itunes store connect also would not work.
Firefox had the same issue at the same places.
I had been trawling the net and trying many checks / fixes with no luck until this.
I had even installed XP SP3 (from 2 plus patches) to try and get it working.
All had worked ok until about 3 weeks ago.

DLL re-register fixed all (IE7, Firefox and iTunes etc.)

Only down side is I also have a Vista Pro Home with the same issue.
Running the DLL re-register failes to find some of the files and does not fix the issue.

Is there a DLL re-register list for Vista.

(Much happier than yesterday, but one more to go...)
 

·
Registered
Joined
·
7 Posts
Discussion Starter #14
Hi Roger, thanks for the info. If you think this will solve my problems could you please explain how i do the DLL re-register thingy? Thanks Lots Lily :)
 

·
TSF Emeritus
Joined
·
15,079 Posts
I think he means the fix in post 9

lil please do this


Click Here to download IEdll.zip. Save it to your desktop.
Right click on IEdll.zip click on Extract all.
Go to the extracted files and double click on IEdll.bat
Follow the prompts.
It will tell you when it is done.
When finished please restart your computer.

If this fails uninstall ie7 and go back to ie6 and see if the same problem is there
 
1 - 15 of 15 Posts
Status
Not open for further replies.
Top