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Discussion Starter #1
:4-dontkno My thinkpad will all of a sudden freeze. I can't move the mouse, ctrl-shift-delete or anything. I have to power off. When I try to restart it usually takes several attempts because it freezes during startup. Some days it works fine. I have defragmented, cleaned out spyware, reset the checkpoint. I am not very literate in this stuff so codes and things won't help me. Can anyone tell me why this happens and/or how to fix it? The only other thing i can think of is that the bottom gets very hot. Thank you if you know anything about this.
 

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What is the model? (tp600, 380, etc)
How old is it?

Take the battery out and run it awhile to see if this is better, it may be the battery has depleted and is causing the overheating and system stalls.
 

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Hi what model Thinkpad is it? I have a T21 and it does the exact same thing. Still don't know whats wrong with it. Everything i have tried has been a dead end. I even tried using the recovery disk to reformat the HDD, it didn't work froze up about halfway though the process. Not sure what to do? Just wanted to put the word out there that you don't have the only Thinkpad doing this???
 

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Ctrl, Alt, Del, Task Manager.

Under the Performance tab, what does the bottom the of the box show for:
Processes?
CPU Usage?

Look at the Physical Memory area:
Total?
Available?

JamesO
 

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Discussion Starter #6
thanks but . . .

Terrister said:
Do you hear the fan? Have you tried cleaning the cooling vents?

This does sound like a overheating computer.
How do I clean? :heartlove
 

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Discussion Starter #7
and yes i can hear the fan

Terrister said:
Do you hear the fan? Have you tried cleaning the cooling vents?

This does sound like a overheating computer.
 

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Discussion Starter #8
Hpw do I take the battery out?

Stu_computer said:
What is the model? (tp600, 380, etc)
How old is it?

Take the battery out and run it awhile to see if this is better, it may be the battery has depleted and is causing the overheating and system stalls.
:4-dontkno
Like I said - not good at this at all
 

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Discussion Starter #9
Oh man

JamesO said:
Ctrl, Alt, Del, Task Manager.

Under the Performance tab, what does the bottom the of the box show for:
Processes?
CPU Usage?

Look at the Physical Memory area:
Total?
Available?

JamesO
lololol - where is the performance tab? and the physical memory area. I am a woman although that shouldn't matter but in this case it does.
 

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Discussion Starter #10
and how do i know

Kevin374 said:
Hi what model Thinkpad is it? I have a T21 and it does the exact same thing. Still don't know whats wrong with it. Everything i have tried has been a dead end. I even tried using the recovery disk to reformat the HDD, it didn't work froze up about halfway though the process. Not sure what to do? Just wanted to put the word out there that you don't have the only Thinkpad doing this???
Where do I look to find the model? If you look at all my replies you will see just how illiterate I am. I am starting to feel totally incompetent. But I thank all of you for your assistance. :heartlove
 

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Discussion Starter #11
What is this?

JamesO said:
Ctrl, Alt, Del, Task Manager.

Under the Performance tab, what does the bottom the of the box show for:
Processes?
CPU Usage?

Look at the Physical Memory area:
Total?
Available?

JamesO
Today it did it right after starting si I don't think it was hot. Whhat is the little icon at the top that looks like a barrel with a two way arrow in the side of ot? And is it supposed to flash, be on or off?
 

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Discussion Starter #12
Ok found it

JamesO said:
Ctrl, Alt, Del, Task Manager.

Under the Performance tab, what does the bottom the of the box show for:
Processes?
CPU Usage?

Look at the Physical Memory area:
Total?
Available?

JamesO
Duh - I see you told me how at the beginning - slow but eventually I get it.
CPU usage 33-46%, PF usage 351 mb, processes 48, commit charge 358700k/6333
Physical memory - total 261616, available 35008, system cache 766750
Kernel memory - total 28460, paged 22956, nonpaged 5504

Does that tell you anything? And please see my repley to the other person about what that little barrel icon is. Thanks
 

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Discussion Starter #13
To Terrister, James, Kevin and Stu

Thank you all for your help. As you can see from my responses it is going to take me a while to figure this out. But I will - or go crazy trying!
 

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If it locked up right after a boot, I think you can rule out heat. But to answer your cleaning question, I use canned compressed air and blow out all the vents and keyboard. Could not hurt it to do this.

Try booting into safe mode and see if it locks up.

To do this, hit the f8 key right when it starts to boot. choose safe mode.
 

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My take is your machine is short on RAM (Random Access Memory). My findings are WinXP with any sort of Anti-Virus program needs at least 512 MB of RAM to run smoothly without delays.

Looks like you only have around 256 MB of RAM.

Running low on RAM can cause the machine to slow down and lock up. If you see the display draw from top to bottom, this is almost always a issue of low RAM.

I am a little concerned about the CPU usage of 33-46%, this may be due to low RAM and the CPU is swapping to memory locations on the HD?? Once everything has fully loaded in a "idle" state, the CPU should only be 1-5% typically. If the CPU usage does not idle down, you will also need to look into this under the Task Manager Processes tab, Click the CPU column and it will sort the Processes in order. Look to see what process is using the CPU load.

Number of Processes overall looks typical, see no issues here.

Go this web link and click on "Check My Computer".

http://www.memoryx.net/

This link will tell you everything about your memory configuration and what the machine can hold. RAM upgrade for a laptop may be around $100 depending on what is needed. You may actually need to pull out what is in the machine to upgrade depending on how many RAM expansion slots are available.

JamesO
 

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Discussion Starter #16
Terrister

Ok, I will try that next time - I wondered what would happen if I chose that
 

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Discussion Starter #17
James - YESSSSSSSSSSSSSSSS

It does that slow fade thing from top to bottom sometimes! I copied your info so I can try it. Thanks.
 

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Discussion Starter #18
This is what it said

YOUR COMPUTER CHECK RESULTS

Computer Make: IBM
Computer Model: 26284SU
Computer Version:
Motherboard Model: 26284SU
Motherboard Version:
CPU: Intel Pentium III 700Mhz
Installed Memory: 2 slots: 128 MB, 128 MB
Match - Model: http://www.memoryx.net/ibmtha226me4.html


--------------------------------------------------------------------------------

MEMORY THAT MATCHES YOUR COMPUTER

IBM ThinkPad A20m 2628-xxx Memory
Maximum Memory 512MB
Memory Slots 2 (2 banks of 1)
non-removable base memory 0MB



32MB IBM PC100 144-pin SDRAM SODIMM (p/n 20L0253)
$8.98


64MB IBM 144pin PC100 SODIMM (p/n 20L0254)
$18.98


128MB IBM Thinkpad PC100 SODIMM (p/n 20L0255)
$36.98


256MB IBM Thinkpad 144p PC100 SDRAM SODIMM (p/n 33L3069)
$79.98

And in processes . . . the biggest are
IExplore.exe 60k
winword.exe 28k
swdoctor 13k
svchost.exe 9k
msmin.exe 9k
mcshield.exe 8k
explorer.exe 11k

haha it was hard to do - they kept jumping around
 

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Discussion Starter #19
also . . .

unmcshield.exe andder CPU itt varies from about 20 - 70 for mcshield.exe and 55-70 for system idle process. Any others are only 1 or 2
 

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I think I am correct about your machine being low on memory.

Here's your situation.

Your computer appears to be an IBM ThinkPad A20m with a 700 MHz Pentium III processor and 2 RAM expansion slots capable of supporting 512 MB of RAM.

The good news is your machine will support 512 MB of RAM and a 700 MHz PIII machine has reasonable performance, not a rocket ship with Windows XP and Anti-Virus, but should work ok with enough RAM. I have a 500 MHz PIII that I run Windows 2000 with reasonable success.

The issue here is you will need to abandon both of the current 128 MB RAM modules and upgrade to 512 MB of RAM using 2 - 256 MB RAM modules. If you buy from MemoryX it looks like about $160. Not a cheap proposition, but cheaper than a new laptop. This appears to be a good price on RAM, only other way is to buy used on e-bay, but there may be some risks. You may be able to sell the 128 MB RAM modules to regain some of your capital investment? Again, ebay is a good place to sell used RAM.

To increase your machines RAM:

You will need 2 of these module - 256MB IBM Thinkpad 144p PC100 SDRAM SODIMM (p/n 33L3069) $79.98

RAM is not hard to install, you just need to use care when handling and installing it. The hardest part is finding where it is installed getting access to it. It appears that the RAM is located on the underside of the laptop. IBM's support site has this useful link about your machine:

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-46015

As for your process using the CPU, it appears to legitimate. Do not know if it is supposed to behave in that manner. Maybe additional RAM will cause this process to settle down.

mcshield - mcshield.exe - Process Information

Process File: mcshield or mcshield.exe
Process Name: McAfee VirusScan

Description:
mcshield.exe this process is associated with McAfee's Internet Security suite. More specifically, it is essential to the Antivirus software and should not be removed.
Author: Network Associates, Inc
Part Of: McAfee's Internet Security suite

Good luck!

JamesO
 
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