[Dephs]

Now, before you yell at me to search the forums, I didn't find my problem when I searched it. Yesterday I was sitting on my laptop when it suddenly gave me the blue screen of death and rebooted. I knew this was rare in XP, unlike in past Windows versions where you'd get it constantly, but it had happened to me before so I had yet to be concerned. It comes to a black screen saying that my computer shut down unexpectedly and it could be because I got new hardware or software, blah blah blah. I hit start windows normally and let it reboot. 30 seconds later, during the Windows XP loading screen it restarts again. That's when I got concerned. It pulls up the screen and I choose another option, load last known useable settings. It did the same thing, so I tried safe mode. Again, the same thing. Now, I know there are things to get rid of the virus, but I can't get my computer to start up to run it. Any suggestions? Or is this a completely different problem altogether? Thanks for any help in advance.

 

[justpassingby]

Hi Dephs and welcome to TSF !

What's the exact error message on the blue error screen ? Afaik the blaster worm doesn't cause BSOD's, system crashes can happen for various reasons.

What's the brand and model of your laptop ? What service pack was installed ?

Enter the BIOS at startup (look for the "press xx to enter setup" message), find the hardware monitor screen and report your temps, fan speeds and voltages.

Borrow some friend's XP CD, boot the computer on it, press 'R' at the first screen to access the recovery console and type chkdsk c: /R at the c:\windows\ command prompt. Tell us if it finds any errors in the file system and retry to start the system in safe mode.

What antivirus and firewall do you use ? Had you installed any new program or did some program update itself automatically before the crash ?