[Ried]

Hello kaegee and welcome,

Please read these instructions carefully.

Download ComboFix.exe from here.

You must rename it before saving it.

Save it to your desktop.

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Double click on Combo-Fix.exe & follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:ComboFix.txt along with a HijackThis log so we can continue cleaning the system.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

 

[Ried]

Hello kaegee,

With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.

Before we go any further, we need to get the Recovery Console installed on this system. The Windows recovery console will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.


Go to Microsoft's website => http://support.microsoft.com/kb/310994

Select the download that's appropriate for your Operating System

Download the file & save it as it's originally named, next to your renamed Combo8Fix.exe

Now close all open windows and programs, including all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Drag the setup package onto the renamed Combo8Fix.exe and drop it.
  
• Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
  
  
  
  
• At the next prompt, click 'Yes' to run the full ComboFix scan.
  
• When the tool is finished, it will produce a report for you.

Please post the C:\ComboFix.txt along with a new HijackThis log for further review.