[prododgy213]

I have windows xp. I formatted the drive and now have no drives for eithernet sound devices and a few other things. i tried using dell.com but i dont know which ones i need. could somebody help me? PS. i have already been advised of using msinfo32.exe in cmd i just get "Can't Collect Information" so thats not an option. Idon't know a lot about computers. (mostly because im 15) so any would be good! :wink:

 

[makinu1der2]

What is the model of the Dell PC?

You can go to the Dell Support site and enter the Service Tag number to get required drivers.

Product Selection | Dell US

 

[prododgy213]

how do i find my service tag?


dont try to pm me im using a wii opera browser since i have no functional computer

 

[oscer1]

it will be on the case somewhere if laptop be on bottom of laptop.

 

[prododgy213]

thanks for the help oscer1 the computer was vista when it was made so i don`t know if it is still correct but it says
service tag: 1FVQRG1
express service code: 3137091697
:banghead:

 

[spunk.funk]

On an internet computer download the drivers for your computer only from this Dell Site: Drivers & Downloads | Dell US Start with the Chipset driver, then Network driver. Save them to a USB flash drive and transfer them to the troubled computer. Once you get internet, return to this page from the troubled computer to download the rest of your drivers listed with yellow flags in the Device Manager.

 

[prododgy213]

thank you everyone i joined today and got nearly instant help. thank you everyone. this is a great site with great people. when my computer gets up again i will recrommend this site to a few people i know !!!

 

[oscer1]

thanks for the kind words

 

[shawnpb]

I would also recommend download and installing Service Pack 3 for your XP.

Use your Windows Updates through XP.

 

[prododgy213]

okey new problem i installed all the drivers i still have no sound. any ideas in device manager only device with yellow "!" is PCI Device

 

[spunk.funk]

make sure you have downloaded and installed the Audio Driver Details | Dell US
When you click on the downloaded file, it Unzips to a location on your C: drive take note of where (eg) C:\Dell\Drivers or some such. After unzipping, it should start the install process. If not, in the Device Manager, right click the yellow flag and choose Update Driver. Browse it to the folder the Audio driver unzipped to. Lead it to the .inf file. That should install the audio driver.