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I can't get my AOL 9.0 Software to detect TCP/IP

3280 Views 1 Reply 1 Participant Last post by  Jerold
Can you look thru my HJT log? Since this morning, I was unable to run my AOL 9.0 software at all. I have been working from home all week and have been using AOL the whole time. I am able to access the internet via IE7. I am not sure if I somehow picked up some virus/malware overnight...I have uninstalled and reinstalled AOL and it still won't find the TCP/IP. Initially, it wouldn't detect the broadband connection. After the reinstall, it lists a broadband connection, but won't go past the TCP/IP search to connect.

One of the last things that I did last night was update the Microsoft Activesync software to 4.2 from 4.1. Other than that, I haven't changed anything drastically on the system.

Just before I wrote this post, I tried accessing AOL via my laptop and it worked fine. It runs the same software, so that looks like a local issue with my desktop.


Logfile of HijackThis v1.99.1
Scan saved at 8:20:49 PM, on 12/16/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Norton AntiVirus Software\navapsvc.exe
C:\Program Files\Norton AntiVirus Software\AdvTools\NPROTECT.EXE
C:\Program Files\Iomega Software\REV\REV System Software\RevUDF.exe
C:\Program Files\PaperPort Software\pptd40nt.exe
C:\Program Files\_Utilities\Spyware Doctor Software\sdhelp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Iomega Software\REV\REV System Software\imiconxp.exe
C:\Program Files\_Utilities\TrueImageHome Software\TrueImageMonitor.exe
C:\Program Files\_Utilities\SpySweeper Software\SpySweeper.exe
C:\Program Files\_Utilities\TrueImageHome Software\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\iTunes Software\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync Software\wcescomm.exe
C:\Program Files\Adobe Software\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\_Utilities\SpywareGuard Software\sgmain.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\_Utilities\SpywareGuard Software\sgbhp.exe
C:\Program Files\Microsoft OfficeXP Professional Software\Office10\msoffice.exe
C:\Program Files\Microsoft ActiveSync Software\WCESMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office2003 Professional Software\OFFICE11\OUTLOOK.EXE
C:\Program Files\_Utilities\HijackThis Software\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe Software\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\_Utilities\SpywareGuard Software\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\_Utilities\Spybot Software\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\_UTILI~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\_UTILI~1\FLASHG~1\jccatch.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe Software\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\_UTILI~1\SPYWAR~3\tools\iesdpb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus Software\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe Software\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus Software\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\_UTILI~1\FLASHG~1\fgiebar.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\PROGRA~1\_UTILI~1\DAPSOF~1\dapiebar.dll
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [PtiuPbmd] "Rundll32.exe" ulutil2.dll,SetWriteBack
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRA~1\_UTILI~1\POP-UP~1\dpps2.exe"
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\PaperPort Software\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\PaperPort Software\IndexSearch.exe"
O4 - HKLM\..\Run: [FinePrint Dispatcher v4] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\fpdisp4.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
O4 - HKLM\..\Run: [Iomega ImIconXP] "C:\Program Files\Iomega Software\REV\REV System Software\imiconxp.exe"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] "C:\Program Files\_Utilities\TrueImageHome Software\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [AcronisTimounterMonitor] "C:\Program Files\_Utilities\TrueImageHome Software\TimounterMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [SpeedOptimizer] "C:\PROGRA~1\_UTILI~1\SPEEDO~1\SPO.EXE" -s
O4 - HKLM\..\Run: [Password Protect USB 3.6.1] C:\WINDOWS\system32\ncfpsys.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes Software\iTunesHelper.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\RunOnce: [AOLToolbarDirRemoval] cmd.exe /C rd "C:\Program Files\AOL Toolbar"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync Software\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: DeskHide.lnk = C:\Program Files\_Utilities\DeskHide Software\deskhide.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\_Utilities\SpywareGuard Software\sgmain.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe Software\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft OfficeXP Professional Software\Office10\OSA.EXE
O4 - Global Startup: SmartUI.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Clean Traces - C:\Program Files\_Utilities\DAP Software\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\_Utilities\DAP Software\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\_Utilities\DAP Software\dapextie2.htm
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\_Utilities\FlashGet Software\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\_Utilities\FlashGet Software\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MID9B0~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MID9B0~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MID9B0~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\_UTILI~1\FLASHG~1\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\_UTILI~1\FLASHG~1\flashget.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{8A8A772A-1A97-432C-97DB-2B79B99F8FCA}: NameServer =,,
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus Software\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus Software\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: RevUDFService - Iomega Corp - C:\Program Files\Iomega Software\REV\REV System Software\RevUDF.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\_Utilities\Spyware Doctor Software\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\_Utilities\SpySweeper Software\SpySweeper.exe
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I don't know what is going on... After my initial post, I gave it another try and it worked. I was able to login and access AOL. To my surprise, I was too lazy to get the CD to reinstall, so I googled and downloaded AOL 9.0 off the internet and now my "you got email" is in a female voice with a British accent.

I don't want to tag this thread as solved yet. I may reboot and be back to having problems. I'll keep this thread updated.
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