there was an electrical fault and my computer does not automatically connect to the wireless network in the house,
this problem occurred straight after the electrical fault - is that correct?
make and model of the PC
also what windows version
can we see the ipconfig /all (with the settings back to auto & not as you modified) and an xirrus screen shot
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named
Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries
We would like to see the results from an
ipconfig /all - post back the results in a reply here.
For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.
This should work for all windows version, XP, Vista, W7
Hold the
Windows key and press
R
then type
CMD
then press
Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.
Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose
Edit -
Select all
all the text will now be highlighted
Next
From the notepad menu - choose
Edit -
Copy
Now go back to the forum - goto the reply and then right click in the reply box and
paste the results.
The results from the notepad should now appear in the forum reply.
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Run Xirrus Wi-Fi Inspector
Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.
Wi-Fi Inspector | Xirrus
Direct link to the program is here
Wi-Fi Inspector Confirmation
{If the above link does not work heres another link Xirrus Wi-Fi Inspector | PCWorld}
Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have
NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.
Run the program
A user guide is available here
http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx
post a screen shot of the program running.
if there are a lot of networks showing can you click on
"networks" top lefthand area - so we can see all the network information.
post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)
Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better
To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
How to take a screenshot in Windows 8 - PC Advisor
How to take a screenshot in Windows 8 - PC Advisor
To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
