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I am running a HP Pavilion Elite m9500y Desktop w/ 8GB of RAM, NVIDIA GeForce 9500 GS, and an AMD Phenom X4 9750 Quad-Core Processor. Also the OS is a Windows 7 Ultimate.

Anyways my computer has been recently acting up on me and it all started one day. I turned on my computer and went to boot up, and at the part where the users are supposed to pop up, it went to a black screen with only the mouse cursor. So I decided just to reinstall Windows 7, b/c I checked every solution for that problem, such as System Restore and System Repair, and all of them resulted the same thing, black screen with the mouse cursor only.

So I reinstall Windows 7 Ultimate on my computer and then when I go into the made account from the Windows 7 Setup, it says: The user profile service failed the logon. User profile cannot be loaded. So I looked up more stuff about this and then I came across a solution where I should turn on the Administrator account on from the CMD from Safe Mode, but I used the Windows 7 CD to go into the CMD, b/c it kept screwing me over with that error message on Safe Mode.

The problem still doesn't stop there, the Admin account I turned on apparently said it was a temporary account so anything I downloaded it would vanish when I re-log. Well after about a week the message disappeared as I started to save programs on to the Desktop which makes no sense, but apparently my computer won't let me save things on to the C: directory b/c I have no permission, when I'm on the Admin account. It won't let me install programs cleanly either, like Winrar, I had to save it onto my desktop and now I have all these dumb folders that flooded my Desktop. And also on top of that when I make another account it still gives me that dumb User... error.

So can anyone help me? Also I would like to know where to find some of the items I saved that vanished, b/c I had a huge game file on to this OS, and I want to use that in case if I have to reboot or install it in another computer.

Thanks in advance guys.
 

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Discussion Starter · #3 ·
Run memtest86+ - http://www.techsupportforum.com/2863029-post5.html
Run HDD diags - http://www.techsupportforum.com/2828431-post7.html

If tests are OK, wipe HDD with KillDisk, use Windows 7 DVD to reinstall.

Format HDD - sysnative.com - MVP

For data recovery prior to wiping HDD, connect HDD to another system as a slave or use USB/ SATA adapter.

Regards. . .

jcgriff2

`
Is this the only way to fix it? I have a lot of stuff already on this OS, and I don't want to really wipe my whole HDD yet.
 
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