[Drifters]

I have a flat bed HP Scanner that is acting funny. When my users try to scan a complex document they lose some data. They don't see all the data that was scanned.

I turned off the aotudetection setting and it scanned everything and printed everything. But now you cannot scan it directly into Outlook without first scanning the image and saving it and then attaching it to an email.

With aotudetection turned on you could scan it directly into Outlook and send it as an attachment. But not all of the data is viewable.

I tried cleaning the screen and calling HP about the problem but you know how tech support is.

Any one of you guys had this problem before????

 

[Drifters]

Yes!!!! I put it on a new mahine. And had to configure the machine with the HP drivers and software.

The old machine was having the same problems so I thought it might be the PC. Replaced the old PC and still having the same problems.

HP tech support was a waste of time. I tried changing the resolution on the scanner to a higher one so it can detect the text better with no luck.

Any suggestions???

 

[Drifters]

It is a HP Scanjet 5300C. It is running on a PII 266, 128megs RAM running Win2000Pro.

 

[Drifters]

I tried scanning it as all of the above. I scanned it as a text, image, picture, etc... The best result was with scanning it as an image. Where it saves it in a pdf format. It gets most of the data on the page but like I said before it cannot scan to Outlook without turning on the autodetect. And aotudetect is where it loses some data. Everything scanns when autodetect is off but then you will have to click on select all and then attach it to Outlook.

 

[Drifters]

Yesy HP tech support does sux!!!!

But thanks for the help Doonz and everyone but I think I am going to suggest getting an all in one scanner, printer, and copier.