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Discussion Starter · #1 · (Edited)
Hi everyone

Not sure if this is the right place to ask for help but i have a completely new HP Pavilion - 14-ce3003nf and it came with a problem.
After hibernation or lid close for some period, the screen flickers when using the mouse.
I contacted HP and they said they would fix it by replacing the motherboard.
- Motherboard replaced (problem solved for about 2 months).
The problem reappeared 1 or 2 months after.
  • The screen flashes after a long period in hibernation or closing of the lid.
  • Restart DOES SOLVE THE PROBLEM.
  • Reinstalled the BIOS with no changes.
  • Reinstalled Win10 with no changes.
  • Updated graphics with no changes.
  • Not related to overheating.
  • RELATED to the mouse and long hibernation but restarting the computer solves the problem.
I'll try to ask for a refund, but I doubt they do that.

I made some videos on YouTube.
Does anybody know if this is fixable?

Before motherboard change:


After motherboard change (problem solved for about 2 months and it reappeared):


Can anyone help me?

Best regards
 

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Discussion Starter · #2 ·
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· Team Manager, Microsoft Support
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33,785 Posts
Deleted poll. It wouldn't have helped. Best guess; the problem didn't change. Two defective MOBOs or capacitor(s) causing damage to MOBO.
 
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