[BlitzMX]

Hi everyone

Not sure if this is the right place to ask for help but i have a completely new HP Pavilion - 14-ce3003nf and it came with a problem.
After hibernation or lid close for some period, the screen flickers when using the mouse.
I contacted HP and they said they would fix it by replacing the motherboard.
- Motherboard replaced (problem solved for about 2 months).
The problem reappeared 1 or 2 months after.

• The screen flashes after a long period in hibernation or closing of the lid.
• Restart DOES SOLVE THE PROBLEM.
• Reinstalled the BIOS with no changes.
• Reinstalled Win10 with no changes.
• Updated graphics with no changes.
• Not related to overheating.
• RELATED to the mouse and long hibernation but restarting the computer solves the problem.

I'll try to ask for a refund, but I doubt they do that.

I made some videos on YouTube.
Does anybody know if this is fixable?

Before motherboard change:

After motherboard change (problem solved for about 2 months and it reappeared):

Can anyone help me?

Best regards

 

[BlitzMX]

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Screen flickering on cursor move after not using laptop for hour or more

My laptop screen starts flickering after moving mouse cursor if laptop was in sleep mode or turned off for some time (usually one hour or more). This flickering stops after restart. Flicker looks mostly like black screen with occasional white lines or patterns, sometimes I can see my Windows UI...

h30434.www3.hp.com

 

[Corday]

Deleted poll. It wouldn't have helped. Best guess; the problem didn't change. Two defective MOBOs or capacitor(s) causing damage to MOBO.

 

[BlitzMX]

Deleted poll. It wouldn't have helped. Best guess; the problem didn't change. Two defective MOBOs or capacitor(s) causing damage to MOBO.

Capacitors... possibly, disabled the hibernation to workaround but waiting for a driver fix from HP.