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Discussion Starter · #1 ·
I was trying to copy a black and white document using the AIO, so I used the Scan to Reprint function. After I hit the Print key, it print out a copy, however, it's not in black in white, instead the words are in Purple... The printer prints black just fine if I, say print out a black and white email from the computer.

What can I do to make this work?
Assistance appreciated,
Terry-
 

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Hello and Welcome to TSF,

Try reinstalling driver and software for printer.

Go here for driver and software for printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3418707

Download:
HP Photosmart Full Feature Software and Drivers
Firmware
Updates

To install printer in xp windows:

1. Unplug USB cable, add/remove in control panel, uninstall driver and software, restart computer after uninstallation completes

2. Plug in power cord to printer and turn it on
3. run installation
4. Connect the USB cable when asked to by installation
5. restart computer after installation completes
6. Install firmware (both), restart computer
7. Install updates
8. restart computer
9. Your done.
 
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