I have EXACTLY the same problem with my Pavilion dv9005us laptop. I have tried all of the standard fixes including:
- I have updated the Conexant HD audio driver from the HP website
- I made certain the the microphone volume was boosted to full
- I checked the external mic on a different system to make sure it worked
- I DO NOT have any trouble with the audio, only recording
- One thing I have NOT been able to do is to activate the "Microphone Boost" feature that some KB's suggest, because the path to get there is grayed out on my system. This seems to be the issue many of us are having.
I'm running Win XP, although the system info says "Windows XP Media Center Edition 2002 SP 2". From what I can tell, this just means that I have extra features (i.e., Windows Media Center) that are not available in Win XP Pro. Does MCE 2002 SP2 disable the microphone boost feature?
Also, I've posted this problem on some other forums and found that there are others with both Pavilion/Presario laptops and HP Special Edition laptops with a similar problem, and while it seems to be a common problem, it is not a universal problem.
Does anyone have a clue how to get the microphones working? I have to believe that it is primarily a software glitch since the audio is fine.
MJM
MJM