[GabeTC]

So I have this prebuilt HP Omen 25L that seems to shut down for no apparent reason at high load on demanding games or OCCT.

I have checked the temps everything is within reason, tried a new higher wattage PSU, tried underclocking the GPU, tried a single stick of ram, tried reseating all the components, tried to recover the bios, tried limiting the GPU power to 50%

Im at a complete loss on this one, sometimes it just locks up sometimes the screen goes black and all the RGBs freeze and sometimes it just shuts down, whenever it does any of that it won’t turn back on for at least 10-15 minutes if I try plugging it back in sooner the keyboard lights up but it will not even try to boot nothing spins up no beeps nothing.

Nothing happens if it’s not under heavy load it will run for days totally fine until heavy load happens.

I do have a dump log from windows but I can’t make sense of that if I should upload that somewhere let me know!

the specs for this one are
AMD Ryzen 7 5700G -
HyperX 16GB Memory -
NVIDIA GeForce RTX 3060 Ti -
512GB SSD + 1TB HDD

 

[MPR]

An electronic device shutting down when hot and then not powering back up until cool usually indicates one of four things on the hardware side of things:

• Microprocessor clamp-down
• A thermal protection circuit kicking in
• Aging or defective components that work when cool but not when hot
• Bad solder joints expanding and losing contact when hot

If a sensor is being misread, however, the motherboard may be telling the CPU to shut down when it technically isn't overheating.

There is a simple way of seeing if hot air buildup inside the case might be an issue -- open up your case and have a room fan blowing into it as you put your system under load. If it remains stable then you can start tweaking your system to increase airflow. If the ambient temperature in your computer room is in the 80s then open a window -- get it down into the 60s or lower for the test.

HWMonitor is the temp-sensing software I use. Also, check its voltage readings. If you have an infrared-sensing thermometer it's fun to use it to check temps around your computer setup too.

 

[sonuprsd.nss]

So I have this prebuilt HP Omen 25L that seems to shut down for no apparent reason at high load on demanding games or OCCT.

I have checked the temps everything is within reason, tried a new higher wattage PSU, tried underclocking the GPU, tried a single stick of ram, tried reseating all the components, tried to recover the bios, tried limiting the GPU power to 50%

Im at a complete loss on this one, sometimes it just locks up sometimes the screen goes black and all the RGBs freeze and sometimes it just shuts down, whenever it does any of that it won’t turn back on for at least 10-15 minutes if I try plugging it back in sooner the keyboard lights up but it will not even try to boot nothing spins up no beeps nothing.

Nothing happens if it’s not under heavy load it will run for days totally fine until heavy load happens.

I do have a dump log from windows but I can’t make sense of that if I should upload that somewhere let me know!

the specs for this one are
AMD Ryzen 7 5700G -
HyperX 16GB Memory -
NVIDIA GeForce RTX 3060 Ti -
512GB SSD + 1TB HDD

Based on the symptoms you described, it sounds like the issue could be related to either the CPU or the motherboard. Here are a few more troubleshooting steps you can try:

1. Check the CPU temperature while under load: Although you said you checked the temperatures, it's worth double-checking specifically the CPU temperature while running demanding games or OCCT. Use a tool like HWMonitor or CoreTemp to check the temperatures and ensure they are not getting too high.
2. Check for BIOS updates: Make sure that you have the latest BIOS version installed for your motherboard. Check the manufacturer's website for any updates and follow their instructions to install it.
3. Check for driver updates: Make sure that all of your drivers are up-to-date, including graphics card, chipset, and network drivers. You can check for updates using the Device Manager or by downloading the latest drivers from the manufacturer's website.
4. Test with a different graphics card: If you have access to another graphics card, try swapping it out to see if the problem persists. This will help you determine if the issue is with the GPU or something else.
5. Run a memory diagnostic: Use Windows Memory Diagnostic to check if there are any issues with your RAM. This tool will scan your memory for errors and report back if it finds any issues.
6. Check the power supply: Although you mentioned that you tried a higher wattage PSU, it's worth double-checking that the power supply is functioning properly. Use a power supply tester to check the voltage levels and ensure that they are within the expected range.

If none of these steps resolve the issue, it may be best to contact the manufacturer for support or consider taking it to a professional repair service. Or you can contact nss laptop service center for the help. i am linking their website:

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