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HP Laptop repeatedly getting blue screens?!?!

1219 Views 9 Replies 2 Participants Last post by  reventon, 
C
Hey,

So I got an HP 6735b laptop from my college when I enrolled a year ago, and it's been fine for the most part until it started having a problem with the volume. I'd turn it on and either the volume up/down touch keys would be "stuck" so the volume would be maxed or lowest. I contacted HP, they said to reseat the switch cover, which I did. Ever since I did this, I've repeatedly gotten blue screens when either playing games, watching videos on youtube, or even with the computer idle while I'm watching tv. I did contact HP but their support is really slow, so I was hoping someone here could give me a little help.

When I was inside the laptop, I made sure to only touch the necessary components, didn't touch, poke, or prod at anything.(volume is still screwed up too, thanks Hp.) :sigh:
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reventon
Hi,

Please follow these instructions: http://www.techsupportforum.com/f21...-posting-instructions-452654.html#post2545708

Attach the .zip file to your next post in this thread.

Regards,
Reventon
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C
Hey Reventon,

Thanks for the reply and I'm sorry I'm replying so late.

Here are the zip files you asked for(probably should have checked around to see if that post you linked was stickied).

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reventon
Hi,

All Bugcheck code 0000010E, meaning that it is a graphics error (obviously, as it happened under high graphics load according to what you said in post #1).

Code: 
[font=lucida console][B]atikmdag.sys[/B] Wed Aug 05 04:19:43 2009[/font]
The above is your graphics driver. I know that there have been updates this year so look for one here: http://support.amd.com/us/gpudownload/Pages/index.aspx

Then, if you still get the BSODs when you update the driver, run a Graphics Stress test:
usasma said:
FurMark Setup:
Download from here: http://www.ozone3d.net/benchmarks/fur/
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Click to expand...
Regards,
Reventon

BUGCHECK SUMMARY
Code: 
[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 18 18:25:46.262 2010 (GMT+12)
System Uptime: 0 days 0:48:38.260
BUGCHECK_STR:  0x10e_b
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 18 17:34:05.206 2010 (GMT+12)
System Uptime: 0 days 1:03:00.825
BUGCHECK_STR:  0x10e_b
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 18 14:58:15.693 2010 (GMT+12)
System Uptime: 0 days 0:47:18.706
BUGCHECK_STR:  0x10e_b
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 18 11:21:32.364 2010 (GMT+12)
System Uptime: 0 days 6:46:02.362
BUGCHECK_STR:  0x10e_b
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]
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C
Hrm the thing is... for some reason NONE of the newer Ati drivers work with my graphics card. Anything past the version I have just doesn't install a driver and I haven't been able to find a working one online =/ . I've seen numerous posts on other forums about people having the same problem. Could this be the reason I'm getting the bsod's?
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reventon
Have you tried installing the later drivers in Safe Mode?
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C
Yeah I have.. I also just tried doing it again with all the newer versions(there's like 6) and they all start "installing" but then close out. I'm getting the feeling I need to replace this thing >< .
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reventon
Run the Graphics Stress test.. see if it crashes within a few minutes.
usasma said:
FurMark Setup:
Download from here: http://www.ozone3d.net/benchmarks/fur/
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Click to expand...
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C
I managed to finally find a working driver from this year so I installed it and ran the stress test. It went for about 18 minutes before I closed out(hope this was what I was supposed to do). I didn't find any temperatures while running the program though, I hit the T key for the temperature/graphs to come up but it wasn't doing anything o.o
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reventon
Did you make sure you select the "Log GPU Temperature" option?
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
Click to expand...
Given that it ran for 18 minutes without error I think we can call that a pass.

Let us know how it goes with the new driver.
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