HP Envy laptop keeps crashing

4489 Views 3 Replies 2 Participants Last post by Jonathan_King, Mar 19, 2011

TechSa

Discussion Starter · Mar 18, 2011 (Edited)

Hi all,

I'm the owner of a HP Envy 15-1060ea. It comes with a Windows 7 Home Premium license.

I've formatted it and installed the operating system from scratch. I downloaded all the HP drivers that were available on the HP website. Everything worked well except for the video drivers. As soon as I install them and restart the system, it crashes at Windows startup. I thought the HP drivers were bugged, So I downloaded latest ATI catalyst drivers from AMD website, but my PC keep crashing.

I don't know what else should I try. Any hint? It looks like a problem related to ATI drivers (atikmpag.sys).

This is the minidump log:

Code:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 88fe3510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8f9a5c7a, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.


FAULTING_IP: 
atikmpag+5c7a
8f9a5c7a 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0

STACK_TEXT:  
8f279b74 95ac0adb 00000116 88fe3510 8f9a5c7a nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
8f279b98 95ac18fa 8f9a5c7a 00000000 00000002 dxgkrnl+0x8cadb
8f279bbc 95af192c 00000000 00000102 8894a788 dxgkrnl+0x8d8fa
8f279c34 95b1ba32 fffffcfb 000005c1 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8f279c5c 95b1c153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8f279c98 95af88f0 8f279c90 82a443f1 8894a788 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8f279d28 95b1d4b7 8894a788 82a443f1 8894a788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8f279d3c 95b1d573 8894a788 00000000 88a95538 dxgmms1!VidSchiRun_PriorityTable+0xf
8f279d50 82c166d3 8894a788 94a74fac 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8f279d90 82ac80f9 95b1d4f4 8894a788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

FOLLOWUP_IP: 
atikmpag+5c7a
8f9a5c7a 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+5c7a
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4d409c77
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
BUCKET_ID:  0x116_IMAGE_atikmpag.sys

Could you help me? Any help will be really appreciated.

Regards

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Jonathan_King

· #2 · Mar 18, 2011

Hello,

You may try clearing out your current ATI drivers out with Driver Sweeper, and reinstalling the latest drivers from ATI. If that doesn't work, I suspect this is a hardware issue. How old is the laptop? Any chance of getting it sent in for repair/exchange under the warranty?

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TechSa

Discussion Starter · #3 · Mar 18, 2011

Jonathan_King said:
Hello,

You may try clearing out your current ATI drivers out with Driver Sweeper, and reinstalling the latest drivers from ATI. If that doesn't work, I suspect this is a hardware issue. How old is the laptop? Any chance of getting it sent in for repair/exchange under the warranty?

Hi,

thank you for your answer. I've already tried installing latest drivers from a clean Windows installation, immediately after Windows setup. Same result though. I bought it in March 2010, so it's still covered by HP warrany. I guess I've to send it back to them then :sigh:

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Jonathan_King

· #4 · Mar 19, 2011

Let us know how it goes, good luck with it all.

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