Recently my boyfriend has been having problems with his HP DV5000 Laptop. It started off freezing, and now it shuts down randomly anywhere from a few seconds to an hour after start up. It doesnt seem to be an overheating problem, seeing as how he tries to boot it from cold and even with a fan running it shuts down. After repostitioning the RAM, the computer would stay on longer but now it wont indentify the WiFi signal or internet at all, as if its not an option. We have cleaned the inside and the fan seems to work fine aswell. Any help would be appriciated.
HP DV5000 Laptop Random Shut down & Loss of WiFi
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You can try booting into Safe Mode to see if the problem also happens while in safe mode. To boot into safe mode restart the system and as soon as you see the HP logo start pressing on the F8 key. A menu is going to come up, select safe mode with networking. Wait until it boots into windows and then see if you can connect via wifi.
The shutting off randomly can be hardware related as well as software related. You mentioned that you don't think its due to overheating. This would be the first suspicion. Where is the laptop primarily used? Flat surface like a desk or on the bed? You want to keep the vents and fan free of any obstruction.
Does the shutting off happen while being used with the battery only, the charger only, or both. What we want to rule out is that power to the laptop is not being interrupted, like the battery dying or charger being unplugged.
Also, you mentioned that it started freezing first and then it turned into shutting off. The hard drive can be of concern too. If you can, try testing the hard drive. You can use the hard drive test utility within the BIOS. To access the BIOS press the F2 or F10 key while booting up your system. Look within the BIOS options for the hard drive test utility. Try the short test first, and then also try the long test. You can also test the hard drive with the diagnostic utility from the hard drives manufacturer. You would have to find out what is the brand of the HD is. While in the BIOS you should be able to see what type of hard drive you have.
Finally, which I should of probably asked first, is this computer still under warranty? If so, take advantage of it and get HP involved. If not, the. You can try what I've mentioned above. Hope this helps. Good luck.
The shutting off randomly can be hardware related as well as software related. You mentioned that you don't think its due to overheating. This would be the first suspicion. Where is the laptop primarily used? Flat surface like a desk or on the bed? You want to keep the vents and fan free of any obstruction.
Does the shutting off happen while being used with the battery only, the charger only, or both. What we want to rule out is that power to the laptop is not being interrupted, like the battery dying or charger being unplugged.
Also, you mentioned that it started freezing first and then it turned into shutting off. The hard drive can be of concern too. If you can, try testing the hard drive. You can use the hard drive test utility within the BIOS. To access the BIOS press the F2 or F10 key while booting up your system. Look within the BIOS options for the hard drive test utility. Try the short test first, and then also try the long test. You can also test the hard drive with the diagnostic utility from the hard drives manufacturer. You would have to find out what is the brand of the HD is. While in the BIOS you should be able to see what type of hard drive you have.
Finally, which I should of probably asked first, is this computer still under warranty? If so, take advantage of it and get HP involved. If not, the. You can try what I've mentioned above. Hope this helps. Good luck.
First off thank you for replying so fast. To start, we have attempted booting in safemode, with no success. It will not stay on nor will it allow us to see the Wifi. The laptop is used on a desk, we even have two small boards under it to elevate it off the desk and we run a fan behind it, because intially we thought it was an overheating issue. The battery belonging to the computer doesnt hold a charge, so we generally run it using the power cord, which we have replaced so we know is also not the issue. We have attempted to run it both with/without the charger, and with/without the battery and always have the same result. We would like to try to access the BIOS but are unable to because it wont stay on long enough. Now, finally, we have a bigger issue. While following advice given by another to attempt to clean the heat sink, a female connector thats soldered or glued to the motherboard pulled away, its all still in one piece and nothing was damaged, so do you know if we are able to just stick it back in place or not? Thank you for your advice, youre huge help.
WiFi not working on HP DV5000 CTO laptop
The laptop has had a list of problems, but tonight all of a sudden the went out. The light on the keypad that indicated theWiFi is on and turns it on/off is no longer working. Also, the computer is recognizing the wireless card,it just wont allow us to turn it on. Is there another way to enable Wifi or anything else that can help?
The laptop has had a list of problems, but tonight all of a sudden the went out. The light on the keypad that indicated theWiFi is on and turns it on/off is no longer working. Also, the computer is recognizing the wireless card,it just wont allow us to turn it on. Is there another way to enable Wifi or anything else that can help?
we have fixed the broken connector, thats not a problem anymore but we are still having problems with the computer powering down at random times. After installing A new OS, (XP) the computer ran fine for an hour then started to power off again. Like I wrote before, it happens with the battery in/out, and charger in/out. We run it on a desk with a fan behind it and it shuts off even when booted from cold. The WiFi was fixed also, we had to enable it in the BIOS. We'd like to diagnose the problem but don't know where to start. Any advice would be appriciated.
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Hi there are trouble shooting step here which you might try http://www.techsupportforum.com/forums/f108/black-screen-issues-and-troubleshooting-498132.html
you could also remove the hard drive and boot from a linux disc do not use the install feature Home | Ubuntu
you could also remove the hard drive and boot from a linux disc do not use the install feature Home | Ubuntu
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