How to get rid of malware. Im stunt

1616 Views 3 Replies 3 Participants Last post by cconner6156, Jan 20, 2007

cconner6156

Discussion Starter · Jan 19, 2007

Im working on this dell computer and poor girl cant do enything except Windows live messenger

If i try and do an anti virus it doesnt detect it. If i try and do Adaware it gets ride of it but it comes back up.

When i do the cnrtl alt delete I can stop the process But it comes back
If i do msconfig it shuts it down

Pretty much its a zombie I cant go to internet explore since it shuts it down after 5 secs.

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cjessee

· #2 · Jan 19, 2007

What is "it"? Have you identified what is infecting the machine? What process are you shutting down when hitting ctrl-alt-del?

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Glaswegian

· #3 · Jan 19, 2007

Hi

Please download HijackThis - this program will help us determine if there is any spyware/malware on your computer.

Create a folder at C:\HJT and move HijackThis.exe there.
Make sure you close down EVERY open window and close ALL browser windows. The only thing that should be open is the HijackThis program.
Run a scan and save the log file.
Copy the text file (Ctrl+A then Ctrl+C) and paste it (Ctrl+V) in a new thread in the HJT Forum (do not attach it or post it here).
Do not fix any entries in HijackThis since they may be harmless.
[*]Make sure to include the System information at the top of the log as well.

We'll then have a look and provide instructions to clean your system, if required. Please note that the HJT forum is constantly busy, so I would ask that you be patient while waiting for a reply.

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cconner6156

Discussion Starter · #4 · Jan 20, 2007

Already got rid of it thx

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