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I have recently downloaded some software that came with unwanted additional software(search engine) that I am now trying to remove.
I use google chrome and everytime I type into the top search bar (address line) to look for something it opens this "go.mail.ru" "smartsputnik.ru" search website. I tried to remove it from Google Chrome Settings in the Manage Search Engines section but it wont let me because it has this symbol (two domino blocks) and says "this setting is enforced by your administrator". I uninstalled all related software with this search engine, reinstalled google chrome, reset settings, used some software to find and delete this search engine software but nothing worked. Someone, help !
 

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We recommend that you read this article…
http://www.techsupportforum.com/forums/f50/new-instructions-read-this-before-posting-for-malware-removal-help-305963.html
follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the Virus/Trojan/Spyware Help section of the forum.
(Simply, click on the colored links to be re-directed.)

Please ensure that you create a new thread in the Virus/Trojan/Spyware HelpForum; not back here in this one.

When carrying out The Malware Removal Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to the Virus/Trojan/Spyware Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
 
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