How do you access PRESARIO_RP

if F10 does not work, try F11 when the Compaq logo appears.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00859585&cc=us&lc=en&dlc=en&product=3370427

I have tried that too. Do I need the HP Recovery software installed on my computer?

if F11 does not work, you may not have a recovery partition.

are you using the harddrive that came with the laptop? if so, could you recall if harddrive was formatted before? if somehow, the recovery partition was deleted then you may need to order a recovery CD from HP/Compaq.

the recovery CD will install your operating system back to factory defaults (yes, including all the trial and other software that came with it).

Thank you. That was my last resort. I know I have a recovery partition. But I cannot access it. It is about 6gb in size but I have found no way to open it.