[hadenoughagain]

i have had no end of problems getting into my hotmail its been months and i have had enough, gone through all the procedures in getting codes extra dont know what to do next can anybody help me on this its driving me nuts

 

[konefsta]

can you explain the problem please ?

 

[hadenoughagain]

sorry but i have tried to access my hotmail and i get message saying that maybe my account has been hacked into and i need to reset passwords, tried all this and then they send you a code for you to enter and even that does not work, i have no idea where to go next ta

 

[konefsta]

your account its possibly hacked for using it to send spam .

first of all if you used that account as the verification for other online accounts , such as ebay , paypal , or anything important to you , you should reset the passwords for safety .

have you tried scanning with a malware removal program ?

 

[hadenoughagain]

hi thanks for getting back to me, I have set up another email address and have contacted the ebay etc and it did take some time due to proofing who i am and security checks, but i must have loads of emial in this account that needs attention for my business stuff. I have tried to change password and it does not work, what is malware as i do have norton 360 cover many thanks

 

[wc00]

Unless you kept a written record, or entered / typed your p/w onto a form on your computer, the password resides on hotmail's computer &, IF someone hacked into your account, their computer [ s]. If your browser [ IE, FF, Chrome ] is configured to save your password, your p / w is on your computer, but in an encrypted form.

I know that the hotmail p/w reset issue is tedious. It is designed to be tedious so that bad people [ people who want access to your email account, but are NOT YOU! ] cannnot use your hotmail account.

I wish I could be more helpful.

wc00

 

[konefsta]

hi thanks for getting back to me, I have set up another email address and have contacted the ebay etc and it did take some time due to proofing who i am and security checks, but i must have loads of emial in this account that needs attention for my business stuff. I have tried to change password and it does not work, what is malware as i do have norton 360 cover many thanks

first you can download and run a scan with this free program
Ad-Aware by Lavasoft - Antivirus software, free spyware removal, firewall

i did some searching in windows live pages and found this .
i think its what you need to do .
the last paragraphs is what you need to read

Account Compromise - Unauthorized Account Access

it has detailed informations
hope this one helps you out .

EDIT : please let me know about your progress , thanks

 

[lolly70]

Don't know whether or not this will apply to you. My browser is Firefox and if I forget a password, I click on Tools>>>Options>>>Security>>>Saved passwords>>>Show passwords.

 

[konefsta]

Don't know whether or not this will apply to you. My browser is Firefox and if I forget a password, I click on Tools>>>Options>>>Security>>>Saved passwords>>>Show passwords.

he did not lose his password .

 

[Daifne]

You need to contact Hotmail to get this resolved. This is not an issue of your computer being infected. Your Hotmail account got hacked. This is happening a lot right now with other services as well as Hotmail.

AdAware is not very good any more. It just hasn't kept up. I would not recommend it. It won't hurt, but it won't really help either, especially since this issue is not usually related to your computer being infected.

 

[konefsta]

i am not sure about this , but usually to be able to hack an email account first you have to open an email with a mallware/spyware , that will watch your movement and steal you password . then will be able to log in your account and use it .

i am not sure tho ...

 

[Daifne]

Not these days. I've seen it happen on new machines with no infections. There is such a thing as using brute force methods to acquire passwords, but usually this isn't even necessary. You'd be surprised how many people use simple dictionary words as passwords, or even how many simply use "password" as their password. Hacking into email accounts isn't difficult. If someone is using a good, hard password, they'll just go on to the next account.

 

[sobeit]

you can contact hotmail

https://security.live.com/acsr.aspx
Account Compromise - Unauthorized Account Access

 

[konefsta]

Not these days. I've seen it happen on new machines with no infections. There is such a thing as using brute force methods to acquire passwords, but usually this isn't even necessary. You'd be surprised how many people use simple dictionary words as passwords, or even how many simply use "password" as their password. Hacking into email accounts isn't difficult. If someone is using a good, hard password, they'll just go on to the next account.

Good to know :grin:

 

[hadenoughagain]

hi thanks everyone will read through all this info and have a go many many thanks for all your advice, I appreciate all your time and I grateful for all your comments take care all and best wishes

 

[Daifne]

You're very welcome.