[dexter91]

Hello everyone,
I have recently purchased a wall mounting kit ATF600 for my evoHome unit.
The installation was done according to the user manual, measuring everything using a voltmeter i get 4.2V which is correct according to the manual.
Once I mount the evoHome unit on the bracket i get a Fault Code message displayed every 1 minute "MAINS LOW, 00".
I checked the units screen and it shows that the battery is charging, if I use the desk stand I do not receive the mentioned Fault code.

Does anyone had this issue? What does the "MAINS LOW, 00" fault code actually means?

 

[Stancestans]

Did you use a back box as stated here?

 

[dexter91]

Did you use a back box as stated here?

I had no possibility to add a back box behind the support plate or near it so the transformer was mounted a bit further way, something around ~2m distance.

I'm guessing that the "MAINS LOW" message might be related to a contact problem on the wire connections maybe?

 

[SpywareDr]

Mains Low fault log message

Hi All, I've received the following message in the fault log, "Mains Low" and it appears that the unit reporting the fault is "00". Has anyone seen this before and know the meaning and cause? thanks in advance

www.automatedhome.co.uk

?

 

[dexter91]

Mains Low fault log message

Hi All, I've received the following message in the fault log, "Mains Low" and it appears that the unit reporting the fault is "00". Has anyone seen this before and know the meaning and cause? thanks in advance

www.automatedhome.co.uk

?

Thanks for the suggestion. The contacts on the wall panel are OK.
I will check all my contact points if there might be a poor contact somewhere else. Till now I didn't know what the fault code refers to, now I have starting point.

 

[SpywareDr]

You're welcome. Keep us posted? And best of luck ...

 

[dexter91]

The issue has been resolved, the cause was a poor contact on a wire before the transformer.

So in conclusion:
"MAINS LOW, 00" refers to loss of power at the end of the cable, in this case the wall mount panel.
This can be cause by two things:
1. a too long cable from the transformer to the wall mounting panel, the manufacturer suggest at most 10 meters using a 2x1mm cable
2. a poor contact on the wall mounting panel contacts where the evoHome controller is mounted
3. a poor contact at any connection points

Thanks @Stancestans and @SpywareDr for the assistance.

 

[SpywareDr]

You're welcome. Great to hear you got it working.