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Hello acmcrew11, and welcome to the HijackThis Help Forum. You may wish to Subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools (above the first post), then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Apologies for any delay in replying, but we have been rather busy lately.

You are running HijackThis from a temporary directory. It needs to be in a permanent folder. Please go into Windows Explorer, click on C: then click on File > New > Folder and call it HJT, or another name of your choice. Extract HijackThis from the archive and move it to this folder. The program creates backup files that we may need to use later. If the program is in a Temporary folder, files may be deleted by you or automatically if your system is set to empty temp files.

Please download ComboFix and save it to your Desktop. Double click combofix.exe & follow the prompts. While ComboFix is running, please do not click or move the window, as this may cause the tool to stall. When the tool has finished, it will produce a log for you and save it as C:\ComboFix.txt. Post that log in your next reply along with a new HijackThis.
 
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