Hello and Welcome to TSF!!!!
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Make sure you downloaded, installed, updated and ran these programs already - Ad-aware, Spybot and Microsoft AntiSpyware. If you didn't, do them now. For more information, go to http://www.greyknight17.com/spyware.htm
Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click 'Kill process' for each one if they are still listed (they shouldn't be - but double check):
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\AdwareDelete\adwaredelete.exe
C:\Program Files\AdwareDelete\adwaredelete.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
AdawreDelete-it’s rogueware (or known to be rogueware in the past) and we highly recommend that you uninstall it. Rogue/Suspect means that these products are of unknown, questionable, or dubious value as anti-spyware protection.
Viewpoint
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [AdwareDelete] C:\Program Files\AdwareDelete\adwaredelete.exe /h
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\User\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\Program Files\Viewpoint\
C:\Program Files\AdwareDelete\
Restart Your computer.
Run an online virus scan at TrendMicro http://uk.trendmicro-europe.com/enterprise/products/housecall_launch.php. Just follow the instructions on the site to run the free online scan. If any viruses/trojans are detected, try to delete or clean them in that site. If any are not cleanable, copy and paste the infected files here. You may also use Panda ActiveScan at http://www.pandasoftware.com/products/activescan. Post the log from the Panda scan here.
Run a new HijackThis scan. Save the log file and post it here.
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Make sure you downloaded, installed, updated and ran these programs already - Ad-aware, Spybot and Microsoft AntiSpyware. If you didn't, do them now. For more information, go to http://www.greyknight17.com/spyware.htm
Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click 'Kill process' for each one if they are still listed (they shouldn't be - but double check):
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\AdwareDelete\adwaredelete.exe
C:\Program Files\AdwareDelete\adwaredelete.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
AdawreDelete-it’s rogueware (or known to be rogueware in the past) and we highly recommend that you uninstall it. Rogue/Suspect means that these products are of unknown, questionable, or dubious value as anti-spyware protection.
Viewpoint
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [AdwareDelete] C:\Program Files\AdwareDelete\adwaredelete.exe /h
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\User\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\Program Files\Viewpoint\
C:\Program Files\AdwareDelete\
Restart Your computer.
Run an online virus scan at TrendMicro http://uk.trendmicro-europe.com/enterprise/products/housecall_launch.php. Just follow the instructions on the site to run the free online scan. If any viruses/trojans are detected, try to delete or clean them in that site. If any are not cleanable, copy and paste the infected files here. You may also use Panda ActiveScan at http://www.pandasoftware.com/products/activescan. Post the log from the Panda scan here.
Run a new HijackThis scan. Save the log file and post it here.
