Hi and Welcome to TSF
Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.
Also make sure you are using the the latest version (1.99.1) of HijackThis and it's installed in it's own folder on the root drive. (C:\HJT)
Open My Computer-->Tools-->Folder Options-->View-->Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected operating system files and click YES and then OK.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Check and fix the following in HijackThis if they still exist (make sure you do not miss an entry)
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [WindowsUpdate] "C:\Documents and Settings\Administrator\svchostss.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
C:\Documents and Settings\Administrator\svchostss.exe <--delete that file.
Reboot back to normal windows...
Please run an online scan at http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Once it has finished save the activescan log. Then post that log in your next post along with a new hijackthis log and the info about the file below...
Please visit this website - http://virusscan.jotti.org/
Submit these file(s) for a comprehensive scan & then post the results back here
C:\WINNT\system32\isasse.exe
Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.
- Ad-Aware® SE Personal Edition
*Note* For Ad-AwareSE also install the VX2 Addon Cleaner To run this tool once Adaware is updated click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK" , then, if something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware.
- Spybot Search & Destroy
- CWShredder
Also make sure you are using the the latest version (1.99.1) of HijackThis and it's installed in it's own folder on the root drive. (C:\HJT)
Open My Computer-->Tools-->Folder Options-->View-->Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected operating system files and click YES and then OK.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Check and fix the following in HijackThis if they still exist (make sure you do not miss an entry)
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [WindowsUpdate] "C:\Documents and Settings\Administrator\svchostss.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
C:\Documents and Settings\Administrator\svchostss.exe <--delete that file.
Reboot back to normal windows...
Please run an online scan at http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Once it has finished save the activescan log. Then post that log in your next post along with a new hijackthis log and the info about the file below...
Please visit this website - http://virusscan.jotti.org/
Submit these file(s) for a comprehensive scan & then post the results back here
C:\WINNT\system32\isasse.exe