Tech Support banner

Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1
my parents computer has been running sluggish lately and pop-ups keep sayin that they need to d/l spyware protection. The control panel has dissappeared from the start menu. i managed to d/l hijack this and retrieved the log for the computer. here it is. thanks for your help!!
 

Attachments

·
TSF Security Manager, Emeritus
Joined
·
52,197 Posts
Hello and Welcome. Apologies for any delay in replying, but we have been rather busy lately.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

If you still require assistance for this issue, and since it has been a few days since you first posted, please do this:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.
  1. Close all applications and windows.
  2. Double-click on dss.exe to run it, and follow the prompts.
  3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
  4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
  5. Please attach extra.txt to your post.
To attach a file to a new post, simply
  1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
  2. copy and paste the following into the "Upload File from your Computer" box:
    C:\Deckard\System Scanner\extra.txt
  3. Click Upload.
What DSS will do:
  • create a new System Restore point in Windows XP and Vista.
  • clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
  • check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.
---------------------------------------------------------------------------------------------

Thank you.
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top