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and welcome to the forum

You should not have to install anything to use Comcast . . just connect their modem to the pc ( or router if you are using one ) with a network cable and you should have internet access

The CD usually just makes a mess
 

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Welcome to TSF....

Trying to install an ISP with their disk is sometimes very difficult, I usually find it best when I am doing an installation for somebody is to call their tech support and have them walk me thru a manual install. It usually ends up working better and has less overhead on the system than the disk installation.
 

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If it's still not working, just have someone come out. I'm guessing that you had an option to do a self-install.. perhaps to avoid a fee? (Wasn't an option in my area.) But servicing is free, and their turn around time for internet is much better than cable.
 
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