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Discussion Starter #1
My dad's laptop will come on but when it gets to the sign in it goes static and then it goes black.


help!
 

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Team Manager, Microsoft Support
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Restart a couple of times and see if it gets to the help options. If not get to the command prompt and you can access the Recovery Options there.
 

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Restart holding the Shift key down. If you do that 3 times or so in a row you will get the Troubleshooting menu. Go to Advanced. Try Startup Repair. If that fails, you can do a System Restore, or Install a Previous Version of Windows. And there is the Command Prompt too.
 
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