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Microsoft MVP, Microsoft Team Moderator, Articles
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Hi and Welcome to TSF!

Is this only an issue with YouTube? How about local MP3 files or other websites?

Check to make sure on YouTube that the sound bar is set to maximum and see if another browser will function better.
 

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TSF Team, Emeritus
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Hi annchapman and welcome to TSF :wave:

If the above doesn't cure it, try removing then re-installing the flash-player (Right-click the 'Start' button then select 'Programs and Features'). You can download the flash-player from Adobe - Link
 
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