hmm
is there an edit button for previous post? what i offer isn't what you would get for free btw,
i treat it like a job, and only work with the person paying me. i make sure they're satisfied. normaly you get passive replys to your question, like maybe you could try yada yada, i will give precision instructions and make sure he/she gets the prob fixed.
or even do it for them via vnc, or terminal services