Tech Support banner

Status
Not open for further replies.
1 - 6 of 6 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter #1
Hello all, I was wondering if someone might have some suggestions for me. A frind of mine was downloading an update to Norton antivirus using Mozilla when the install failed. After this all the icons on the desktop changed and none will open up. We have tried restarting and resetting the computer but we are unable to get any programs to open. This includes programs in the start menu such as "my computer" and the "control panel". We would try to restore but can't get anything at all to open. I assume something was deleted during the instal that wiped out part of the OS (XP). Does anyone have any suggestions to how we might get this going again?
Thanks
 

·
Registered
Joined
·
380 Posts
Try to open Start>Run

If you're able to do that- I would suggest run sfc /scannow with
the system disc in the cd rom.

If no- then try to boot from the OS CD and go to the recovery console
and do a repair.

let us know.

Andy
 
1 - 6 of 6 Posts
Status
Not open for further replies.
Top