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Hi crime-fighters. I followed the steps on the thread to prepare my log. Here it is (I was unable to perform the trendmicro scan, because it kept crashing my internet explorer) :(

Here's the log/analysis:

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Log was analyzed using KRC HijackThis Analyzer - Updated on 8/4/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 2:27:47 AM, on 8/25/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\AEIWLSTA.EXE
C:\PROGRA~1\SYMANT~1.1\VPTray.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\system32\ipck.exe
C:\WINDOWS\apphw32.exe
C:\Program Files\Symantec AntiVirus CE 9.0.1\DefWatch.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Symantec AntiVirus CE 9.0.1\Rtvscan.exe
C:\Documents and Settings\Q\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {64D7896F-D1A0-DD6B-0368-89AD618A06F8} - C:\WINDOWS\javaav.dll
O2 - BHO: Class - {687935EA-83F2-0A00-630D-743E4F5D9B6C} - C:\WINDOWS\crzq.dll
O2 - BHO: Class - {EC5229CB-E994-4040-FBB2-ECB3E57E8FA6} - C:\WINDOWS\ntll.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1.1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [crvq32.exe] C:\WINDOWS\system32\crvq32.exe
O4 - HKLM\..\Run: [ipck.exe] C:\WINDOWS\system32\ipck.exe
O4 - HKCU\..\Run: [rasmontr] C:\WINDOWS\System32\rasmontr.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\apphw32.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus CE 9.0.1\DefWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus CE 9.0.1\SavRoam.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus CE 9.0.1\Rtvscan.exe


End of KRC HijackThis Analyzer Log.
====================================================================

Your help is grrreatly appreciated. Thanks!

chauch
 

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TSF Security Team, Emeritus
Joined
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26,363 Posts
Hello and Welcome to TSF!

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.

Go to http://WindowsUpdate. & install all available Critical Updates. Patch your system with the most current security fixes and plug all known vulnerabilities.

Please disable Webroot SpySweeper, as it may hinder the removal of some entries. You can re-enable it after you're clean.
To disable Webroot SpySweeper:
  • Go to the Options>Program Options
  • Uncheck Load at Windows Startup
  • Click Shields & uncheck all items there
  • Uncheck Home page shield.
  • Automaticly restore default without notifiction

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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

CleanUp!.exe - Install

KillBox v2.0.0.175

About Buster.zip - Unzip to a new folder. Update About Buster & exit the program once that is completed.

CWShredder.exe
  1. Open CWShredder and click - I AGREE
  2. Click - Check For Update
  3. Close CWShredder after updating
HSFix.zip

Ewido Security Suite
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.


'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING


This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


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Next, reboot your computer in SafeMode :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.


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Unzip HSfix.zip & double-click on HSfix.reg. Answer Yes when prompted to merge into the registry.


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CLOSE ALL OTHER PROGRAMS & ALL OPENED WINDOWS


Run a scan with HiJackThis & select/tick the following & click "Fix checked" :

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\snmmo.dll/sp.html#12047
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\snmmo.dll/sp.html#12047

(FIX ALL R0 & R1 ENTRIES THAT LOOKS SIMILAR TO THIS - res://C:\WINDOWS\****.dll/sp.htm)

R3 - Default URLSearchHook is missing
O2 - BHO: Class - {64D7896F-D1A0-DD6B-0368-89AD618A06F8} - C:\WINDOWS\javaav.dll
O2 - BHO: Class - {687935EA-83F2-0A00-630D-743E4F5D9B6C} - C:\WINDOWS\crzq.dll
O2 - BHO: Class - {EC5229CB-E994-4040-FBB2-ECB3E57E8FA6} - C:\WINDOWS\ntll.dll
O4 - HKLM\..\Run: [crvq32.exe] C:\WINDOWS\system32\crvq32.exe
O4 - HKLM\..\Run: [ipck.exe] C:\WINDOWS\system32\ipck.exe
O4 - HKCU\..\Run: [rasmontr] C:\WINDOWS\System32\rasmontr.exe



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Start HijackThis & Go to Config> Misc Tools > Open ADS Spy
  1. Checkmark/tick - "Ignore Safe System Info Streams"
  2. Click the "Scan" button
  3. When it has finished scanning, checkmark/tick all that it found
  4. Click the "remove selected" button


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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:
  • Delete Newsgroup cache
    [*]Delete Newsgroup Subscriptions
    [*]Scan local drives for temporary files
4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!


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Run CWShredder & click on Fix.

Run About Buster and click - Begin Removal.
Locate 'Ab LogFile.txt' (... in the same folder as AboutBuster) and post it in your next reply.


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Run Ewido with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click Complete System Scan to begin scanning.
  • Click OK when prompted to clean files
With the first file it prompts to clean, select the option:
  • "Perform action on all infections"
  • .Choose clean and click OK.
Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


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REBOOT TO NORMAL MODE


Perform an online scan with Internet Explorer with Kaspersky WebScanner

Next Click on Launch Kaspersky Anti-Virus Web Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
    • In the scan settings make that the following are selected:
      • Scan using the following Anti-Virus database:
        • Standard
      • Scan Options:
        • Scan Archives
        • Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
Copy and paste that information in your next post.

* Turn off the real time scanner of any existing antivirus program while performing the online scan



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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).
  • Double-click the tmas-web-scan.exe icon
  • It will say "Loading TrendMicro definitions".
  • Click "Start Scan"
After it's done scanning, click "Scan Results"
  • Make sure all items found have a check next to them, then click "Clean Threats Now".
  • Click Exit.
Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


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In your next post, please include fresh logs from:
  1. HiJackThis
    [*] Online scan
    [*] Antispyware.log
    [*] About Buster
    [*] Ewido
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now


Before we can proceed any further, please visit Microsoft's Windows Update Page and install ALL Critcal Updates for your system (except Service Pack 2 (SP2). SP2 should only be installed on a fully disinfected system). At the minimum install at least SP1a for both XP and IE6.

Without these updates your system is wide open to re-infection and we are both wasting our efforts to clean your system. After we have completed your clean-up, we will have you return to the Windows Update page and install SP2. We will also then advise you on how to better protect yourself online.

Please apply those updates BEFORE posting your next log. It is this forum's policy to stop the disinfection process until these basic updates are done. If during the updating process you get a message that your product key is invalid ....then you may not have a legitimate copy of Windows XP. Unfortunately it’s also this forums policy that we only address users with a legal copy of Windows XP.... therefore if you can not update XP to SP1 we must stop the cleansing process here.

Thank you for your cooperation.
 
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