[Kasier]

Hello tech support. I'm kind of new to this and if this is in the wrong forum can a moderator please move it. I have been having a problem. And I don't know if this has to do with anything. Log Name: Application
Source: Application Error
Date: 12/1/2009 3:57:52 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Kasiers-comp
Description:
Faulting application explorer.exe, version 6.0.6001.18000, time stamp 0x47918e5d, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc000071c, fault offset 0x00089825, process id 0xd74, application start time 0x01ca72c7451ed4ae.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-12-01T20:57:52.000Z" />
<EventRecordID>6801</EventRecordID>
<Channel>Application</Channel>
<Computer>Kasiers-comp</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.0.6001.18000</Data>
<Data>47918e5d</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6001.18000</Data>
<Data>4791a7a6</Data>
<Data>c000071c</Data>
<Data>00089825</Data>
<Data>d74</Data>
<Data>01ca72c7451ed4ae</Data>
</EventData>
</Event>

If anyone can help, I will appreciate it, THANKS
P.S: I cannot open folders, or anything in the documents or control panel. My internet explorer won't load either. I am currently using Firefox.

 

[Kasier]

Anyone?

 

[Go The Power]

Hello and welcome to TSF :wave:

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.


Good luck :smile:

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

 

[Kasier]

ok, THANKS

 

[Kasier]

I can't uninstall programs because a message saying "windows is not responding" pops up and the only option is to restart it, and the program Doesn't pop up when you restart it... please help.

 

[Kasier]

And i can't upload the files because Firefox closes once the little window pops up with all my files. So i don't know what I'm going to do.

 

[Go The Power]

Have you got the logs from the final scan?

 

[Kasier]

Yes i do but i cant upload them. Because it always ask to restart the program

 

[Kasier]

help please

 

[Go The Power]

just copy and paste them into a new thread, in the forum I asked you post in. also leave a message that it wouldnt let you upload them.