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Discussion Starter · #1 ·
Hi,
I'm running XP Pro, and the help & support function and the troubleshooters have stopped working. I have no idea why or when this began to happen. I have tried to restore back to at least 4 different points but i can't get them back. Does anyone know why this would happen, what could have caused it and if possible how to get them working again. Thank you in advance.
 

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Discussion Starter · #3 · (Edited)
Thanks Zvalkor. I tried what you said but with no luck. The service is set to auto. & it is running but it does'nt work. If I have task manager open when I click on help & support I can see it try to run but it just fails .Have you got anymore ideas?
 

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Discussion Starter · #6 ·
Thanks a lot guys for trying to help. Imagine my horror when the first message I got following a reformat was you saying you've found a fix. I nearly broke my foot kicking myself.
Here's what I did.
I repaired the help & support problem by doing a repair with my os disk. But this screwed up system restore and also I could'nt set up an internet connection.
System restore said : Remoteassistancesystemrestore cannot find file in Winsta.Dll(or something like that I can't remember the exact wording).
When trying to set up my internet connection from my isp disk it said "internet setup file is corrupt".
Has anyone got any ideas as to how these problems were caused and is it possible to sort them out.
I could'nt do anything with it so I reinstalled my os. Which seems to be fine so far.
 

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Discussion Starter · #8 ·
You guessed it. I think it was Easycleaner. I won't be using that again. I also used spybot but didn't think that could cause such problems. Do you know of any better programs that won't cause problems? Also I have adaware, is that safe to use? Thanks again for your help.
 
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