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Discussion Starter · #1 ·
Okay so I was trying to update my video driver and mistakenly started installing the wrong driver. It was going and then the screen went black FOREVER. I had to restart. When I cam back the screen wouldn't fix, so I had to go and do a system restore eventually (took a lot of attempts because restore kept lagging).

Afterward I found out through here that I'm only supposed to go through Dell to install drivers, I went through Nvidia. I did that, but for some stupid reason I wanted to undo what I did because it seemed like it reset something. I restored again and then my comp would not start right. I was getting a black screen, I was getting a hanging start up at the Microsoft Corporation page, at the Welcome screen (even though it said please wait not welcome). I tried to do system restore but it said it needed to check disk first. When it would run it said there was an unexpected error. I tried to run from safe mode command prompt but it wouldn't like me run chkdsk /f even though it did find some issues and when I restarted I started hanging again. Finally I started up with enabled bootup and I'm back here. But the support center won't work and something seems to be wrong with my anti virus, like it's not fully installed.

Where to go from here? Can I run a repair while still in windows or something?
 

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Do you have your data backed up?

If so, I would try a reinstall.

Sounds like something got really screwed up and a critical file is either missing or got corrupt.

As far as downloading drivers from only Dell, not true. You can always download driver updates from the manufacturer as well.
 

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Actually true, you should only download drivers from the manufacturer website for laptops and prebuilt systems. Anything from other sources such as NVIDIA for video drivers and you could have problems.

Check this thread for reference: http://www.techsupportforum.com/forums/f108/display-dirver-crash-564824.html
Being that I've never had a problem downloading drivers from NVIDIA/ATI (on laptops/PCs/prebuilt systems), that's why I said its not true that you don't have to download only from the manufactures website.

I can see why downloading from Dell is easier, being that the downloads/drivers are specific to the Service Tag. But the same drivers can be downloaded from the device's driver download site. If a computer user tries to download a driver for a device in which the driver is the incorrect one, something can then go wrong, which is why easier to just download them from the manufacturer's website.

But in theory, its not true where they have to be downloaded only from Dell, in hybritical's case.
 

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Discussion Starter · #5 ·
Do you have your data backed up?

If so, I would try a reinstall.

Sounds like something got really screwed up and a critical file is either missing or got corrupt.

As far as downloading drivers from only Dell, not true. You can always download driver updates from the manufacturer as well.
No, my portable is swamped already. Can the D drive help me?
 

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Hi post the full model number of your dell,as to drivers many companies alter drivers for there machines so it is advisable to install the drivers from there support site and not the hardware maker,is your D drive your recovery partition
 
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