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Help not opening

762 Views 5 Replies 2 Participants Last post by  Corday
Hello all, Whenever I click on Help in a word/excel document(2016) I get the message that I am not on-line and need to log on. This is nonsense as I am always on line when I boot up. Is there anything I should do?

Herefordian
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Many thanks. Don't quite follow. Opening document or spreadsheet is ok. When I have an opened spreadsheet and I go to "what do you want to do" I typed 'convert to word document' a blank sheet comes up. No longer tell me I am not on lineOther tasks ok. Perhaps I shouldn't be asking that question? When I ask 'convert to a spreadsheet' in a word document. I get a useful set of answers. Hope I am not being a nuisance?
Many thanks. Not quite what I wanted but very useful. Too sophisticated for my needs. It wasn't the mechanics of converting excel to word I wanted but why was I being told that i needed to connect to the Internet when I was already connected.
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