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Discussion Starter · #1 ·
I just encountered a nightmare by installing a software jZIP intending to be my WinZIP alternative.
However, the software includes a bunch of trash spywares which changed my preset browsers' homepage and prefered search engines, including IE and Firefox.
After tedious process of manually deleting the software, and associated addons, and changes the homepage setting to google.com,
I still cannot restore the homepage in Firefox, (but I can restore in IE)
Now whenever I open firefox, and open a new tab, it still loads search.jzip.com as homepage.

I have used numerous spyware detecting software to check and try to solve the problem, including spypoy, Ad-aware, CCcleaner, but all cannot rectify the problem.

Pls tell me how can I restore my original setting in Firefox as I think this problem is due to some malware controlled remotely and I think there is huge potential harm to the security of my computer.

THanks in advance.

(PS, have tried also HiJackTHis as recommended by someone on other forum, and identified some lines in the system file added by jZIP, but I cannot delete it by this program, I suppose it may be due to not fully compatible with Win7.....)

Ed
 

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Always download software from the developer's website where possible. If you download it from some third-party website it may have been tampered with, adding spyware and other nasties.

Your problem is difficult to remove because the malware has put entries in to the Windows Registry. As long as those entries remain intact, you'll continue to have the problem.

I recommend you re-install Windows either from the Windows disc or the PC maker's Recovery media, but back up all your user files first.
 

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Discussion Starter · #3 ·
Always download software from the developer's website where possible. If you download it from some third-party website it may have been tampered with, adding spyware and other nasties.

Your problem is difficult to remove because the malware has put entries in to the Windows Registry. As long as those entries remain intact, you'll continue to have the problem.

I recommend you re-install Windows either from the Windows disc or the PC maker's Recovery media, but back up all your user files first.
lol, reinstall window will be my last resort as it would take me up to 1 day to finish this including backup and reinsall all softwares
i expect someone can teach me some method to change the registry
anyway thanks for your advice
 

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I just encountered a nightmare by installing a software jZIP intending to be my WinZIP alternative.
However, the software includes a bunch of trash spywares which changed my preset browsers' homepage and prefered search engines, including IE and Firefox.
After tedious process of manually deleting the software, and associated addons, and changes the homepage setting to google.com,
I still cannot restore the homepage in Firefox, (but I can restore in IE)
Now whenever I open firefox, and open a new tab, it still loads search.jzip.com as homepage.

I have used numerous spyware detecting software to check and try to solve the problem, including spypoy, Ad-aware, CCcleaner, but all cannot rectify the problem.

Pls tell me how can I restore my original setting in Firefox as I think this problem is due to some malware controlled remotely and I think there is huge potential harm to the security of my computer.

THanks in advance.

(PS, have tried also HiJackTHis as recommended by someone on other forum, and identified some lines in the system file added by jZIP, but I cannot delete it by this program, I suppose it may be due to not fully compatible with Win7.....)

Ed
Type "about:config" (without the quotes) in the address bar. Once that page loads, enter "jzip" (also without quotes) into the search bar. Any entries it finds, right click on them and select Reset. Don't worry about the Warranty warning when about:config opens. Simply click on "I'll be careful, I promise".
 
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