[kkaykk]

I have a Dell Inspiron 1440 ran sweet before windows 7 update. I don't do the automatic install of updates. I don't remember exactly what all the updates were but I do know that one of them was a windows 7 service pack update. It showed 7 updates that I needed, I only picked the 5 critical ones & did not pick the optional ones. I walked away while it was updating. These are all the things that have happened and I've tried since I updated windows 7 . Comp shut down after updates to restart, its said on screen installing updates...BAM..stops mid way through updates with FATAL ERROR C0190003 applying update operation 5311 (wmplay...)
1) Tried ESC, Cntrl+Alt+Del...nothing, did HARD SHUTDOWN
2) Tried to reboot, BLACK SCREEN NOTHING ELSE, NO MOUSE CURSOR/ POINTER, tried ESC, Cntrl+Alt+Del..nothing again. Had to do a HARD SHUT DOWN AGAIN
3) Found alot of forum posts about black screen with cursor but not without cursor..found 1 that said to take out battery,& unplug, hold down start button on laptop for 30-60 seconds, do not put battery back in yet but plug in and hit start button. Then if all boots ok you can put battery back in. My comp did start to load Dell Logo then SAME FATAL ERROR C0190003 blah blah blah came up, so I know the updates caused whatever it is. HARD SHUT DOWN AGAIN
4) Started Computer again computer went to System Start up Repair by itself, that went on forever & then said CANNOT FIX SYSTEM START UP, HARD SHUT DOWN AGAIN
5) Started computer again, pressed F8, pressed REPAIR YOUR COMPUTER, tried System Restore, says I don't have an saved System Restore Points,WHAT???!! Then it starts Restore & stops with ERROR There was an unexpected error: The system cannot fine the file specified (0x80070002) Please close system restore and try again.
7) F8 again to System Recovery options again, pressed DELL DATASAFE RESTORE & EMERGENCY BACKUP, asks what I want to back up,it gives recommended options for you(pics,videos,files,etc) then makes a backup folder, so when it restores your computer to factory settings it includes this folder on desktop so you can put back after restore. It backs everything I want perfectly,says 100% then says hit next to next step which is to actually restore my computer. It says formatting your partition(GREEN CHECK MARK) then Reinstall your original content then stays on 1% loading for hours...then ERROR 0x4001001300001002 . Can't do anything again but shut down AGAIN!
8) Tried both restores twice with same results
9) Tried F8, pressed Command Prompt to SFC/SCNNOW, has some stuff that doesnt make sense to me(I had looked at screen shots of what it supposed to do) Doesnt say repaired anything, tried SFC/verifyonly that says there is a repair pending to restart & try SFC/SCNNOW again. Restart same errors, can't get to Elevated Command Prompt but my command prompt says at the top of window "administrator" so I believe it is already set to admin.
10) Finally did Dells Self Test on system & its showing hard drive failure of somekind...NOW...I know that harddrives could fail at any time but I think its a little coincidental that it happened right at the moment the updates were installing.

I did read in some forums that windows 7 updates had destroyed alot of peoples video cards, so I'm wondering if anybody else has seen this problem with windows 7 updates messing up their harddrive....also is it possible that it just corrupted something and it could be fixed somehow without replacing my harddrive? Lastly, is there anyway to cancel updates that were trying to install...however remember I cannot load to windows,do any kind of restore, the system won't let me. If anybody knows anything to help me I surely would appreciate it, Thank you.
Oh, also I do not have a repair CD or Installation disk, it did not come with one.

 

[kkaykk]

Ok, so I just tried Last known Good Configuration and that did not work as well. I also did something else right now & got this message Cannot open volume for direct access. Autochck cannot run due to an error cause by a recently installed software package. An unexpected error occourred (766f6c756d652e63 3f1)
I have not installed anything remotely recent except Windows 7 updates.
Hope this info is important in helping find a solution.Thanks again for any help you might be able to give me!

 

[shawnpb]

Try going into the repair recovery system again. select command prompted if possible
type

CHKDSK C: /R

 

[kkaykk]

Hi Jack, I just got back on & tried CHKDSK C: /R & this is what is says on my screen: Chkdsk cannot run because the volume is in use by another process. Chkdsk may run if this volume is dismounted first. ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID. Would you like to force a dismount on this volume? Y/N
I haven't checked y/n cause I don't have any idea what this means,lol:blush:

 

[shawnpb]

Sorry I forgot to mention you have to type Y for yes. There is no harm in doing so.

 

[kkaykk]

K,Thank you, working on that now. Just hit Y n it has passed stage 1 of 5 now doing 2 of 5 staying on 11% for about 15 mins now, I will try to stay up to see what happens, but if it takes too long I will just leave it going til morning then check what it says.

 

[kkaykk]

K, I waited n waited n it never got past that 11% on the stage 2 out of 5. In the morning it hadn't done anything else. This is what it had on the command prompt screen.

CHKDSK is verifying indexes < stage 1 of 5>...
2111712 file records processed.
File verification completed.
Deleting orphan file record segment 33858.
371 large files records processed.
0 bad file records processed.
0 EA records processed.
11 reparse records processed.
CHKDSK is verifying indexes <stage 2 of 5>..
11 percent complete. <152229 of 255744 index entries processed>
Correcting error in index $0 for file 25.
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
An unspecified error occurred <696e647863686b2e 60e>
Unable to obtain a handle to the event log.

x:\windows\system32>
x:\windows\system32>
x:\windows\system32>
x:\windows\system32>
x:\windows\system32>

After that I tried it one more time & the results were the same.

 

[jenae]

Hi, just read this I notice you say you can get into "repair your computer" do so and select command prompt, at the x sources prompt type:-

bcdedit | find "osdevice"

will return what drive RE has assigned the OS use this (assume C:, if not change the commands to the letter you see, inc the ")

Next at the x sources prompt type:-

chkdsk c:/r (press enter), chkdsk should start immediately.

Note:- chkdsk can take many hours to run, leave overnite.

When finished still at the x sources type:-

sfc/scannow /offbootdir=c:\ /offwindir=c:\windows

(press enter)

When finished restart computer.

 

[kkaykk]

K, Thank you, I will try that now & post what happens tomorrow.

 

[kkaykk]

I got so excited about trying to fix it,lol, I didn't realize when I posted that I had did the first part of what you said to do already.
I had already put in at the command prompt chkdsk c: /r when I did that this is the stuff that came up.

CHKDSK is verifying indexes < stage 1 of 5>...
2111712 file records processed.
File verification completed.
Deleting orphan file record segment 33858.
371 large files records processed.
0 bad file records processed.
0 EA records processed.
11 reparse records processed.
CHKDSK is verifying indexes <stage 2 of 5>..
11 percent complete. <152229 of 255744 index entries processed>
Correcting error in index $0 for file 25.
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
Correcting error in index $0 for file 25
An unspecified error occurred <696e647863686b2e 60e>
Unable to obtain a handle to the event log.

x:\windows\system32>
x:\windows\system32>
x:\windows\system32>
x:\windows\system32>
x:\windows\system32>

I also did it a 2nd time with the same results.

But I did do the second part you mentioned right now I put in sfc/scannow /offbootdir=c: \ /offwindir=c:\windows and this is what it says on the screen

Windows Resource Protection could not perform the requested operation

x:\windows\system32>


Any other suggestions?

 

[jenae]

Hi, this happens when you access the Recovery environment? ie:- "repair your computer" do you see a x sources prompt and did you run the bcdedit command?

 

[kkaykk]

If x sources prompt means this thing: x:\windows\system32> , yes
that is what is in the command prompt when I initially open it. I did do the bcdedit command and it did say C so I did it just like you said and thats when this info displayed on the screen.

Windows Resource Protection could not perform the requested operation

x:\windows\system32>