I have no experience with those products but I have a few pointers\ideas for you to try.
Did you fully charge the mouse before plugging in the usb device ? thats what their guide shows anyway.
Have you tried disabling ALL running programs BEFORE plugging in the device ? anti virus and firewalls are often culprits for messing up installs, obviously make sure you come offline and stay offline until after you reboot as you will have no protection during this, to close them down right click on each icon by your clock and select exit\stop etc where available, they will all start up again when you reboot.
Go into your bios and check it is set as a plug and play aware system, then save and exit the bios, obviously don't change anything else unless you know what your doing.
And lastly are there any conflicts showing in the device manager ?
See if any of this helps.