It's bit the dust, dead.
For all the bother with hp, shipping costs etc, you can likely get a replacement cheaper and faster at a local store.
hard drive problem?
I have a HP Pavilion 7955. I have been having an issue with my CD/R drive. It won't play any cd I put in, won't even recognize there's a cd in there. Also, the day before it stopped recognizing cd's, it was giving me errors when I try to record.
I have tried the following things:
1) uninstalled and reinstalled the drive
2) uninstalled and reinstalled the drivers
3) ran the computer's troubleshooter (no help at ALL)
After I tried these things, I contacted support on HP's site. The following is what they told me to do after I explained everything above.
1. Turn off the computer.
2. Open the case and disconnect the data cable from the back of the HP
CD-Writer drive.
3. Power on the computer.
4. Insert one of the discs that you have been unable to read.
* If the media indicator light flashes and then is on solid, there
appears to be an issue with the data cable, IDE Controller,
drivers, or Windows configuration.
* If the media indicator light flashes and then goes out, please
get back to me with the results.
NOTE: Be sure to test more than one disc, because a bad disc can
also cause the drive light to go out.
After I tried this my results were as follows:
With the data cable disconnected, I inserted a cd, actually 5 different
ones, all that are readable in my other drive. When I inserted the
cd's, I got nothing. No indicator light, and nothing after that.
And just to clarify, even with the data cable connected, I still get
nothing. No lights at all, aside from the light that blinks before the
drive ejects, which blinks whether the cable is connected or not.
And HP Support emailed me back and told me that the problem seems to be with my hard drive, and that I need to contact a technician.
I can usually remedy most problems with my computer, but this has me lost. I do not want to take the computer anywhere, because I know with the help of the right person, I can fix this issue myself.
So if anyone has any ideas, or anything else I could try, it would be greatly appreciated.
Thanks so much!!
Niece
I have tried the following things:
1) uninstalled and reinstalled the drive
2) uninstalled and reinstalled the drivers
3) ran the computer's troubleshooter (no help at ALL)
After I tried these things, I contacted support on HP's site. The following is what they told me to do after I explained everything above.
1. Turn off the computer.
2. Open the case and disconnect the data cable from the back of the HP
CD-Writer drive.
3. Power on the computer.
4. Insert one of the discs that you have been unable to read.
* If the media indicator light flashes and then is on solid, there
appears to be an issue with the data cable, IDE Controller,
drivers, or Windows configuration.
* If the media indicator light flashes and then goes out, please
get back to me with the results.
NOTE: Be sure to test more than one disc, because a bad disc can
also cause the drive light to go out.
After I tried this my results were as follows:
With the data cable disconnected, I inserted a cd, actually 5 different
ones, all that are readable in my other drive. When I inserted the
cd's, I got nothing. No indicator light, and nothing after that.
And just to clarify, even with the data cable connected, I still get
nothing. No lights at all, aside from the light that blinks before the
drive ejects, which blinks whether the cable is connected or not.
And HP Support emailed me back and told me that the problem seems to be with my hard drive, and that I need to contact a technician.
I can usually remedy most problems with my computer, but this has me lost. I do not want to take the computer anywhere, because I know with the help of the right person, I can fix this issue myself.
So if anyone has any ideas, or anything else I could try, it would be greatly appreciated.
Thanks so much!!
Niece
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1 - 5 of 5 Posts
For all the bother with hp, shipping costs etc, you can likely get a replacement cheaper and faster at a local store.
Lets clear something up here.
You mention you have a problem with your CD/R drive, but your post indicates "Hard Drive Problem?"
You also indicate HP's response was you had a hard drive problem?
It seems you do not have a hard drive problem, but an optical drive problem?
Sounds like you have verified the opitcal drive is a problem. If you know how to open the machine and remove the data cable, you almost have the optical drive out of the machine. There is a power cable that only connects 1 way, maybe a analog audio cable and 4 screws left. If you can get at the screws to remove the drive you are done.
I would consider replacing the drive with something like a CD/RW, CD/RW DVD player or a DVD/RW. The replacement optical drive should be the most part "Plug & Pray"!
Just be careful not to drop any screws inside the case that might short the motherboard. And I assume you know to unplug the machine before you open it up!
JamesO
You mention you have a problem with your CD/R drive, but your post indicates "Hard Drive Problem?"
You also indicate HP's response was you had a hard drive problem?
It seems you do not have a hard drive problem, but an optical drive problem?
Sounds like you have verified the opitcal drive is a problem. If you know how to open the machine and remove the data cable, you almost have the optical drive out of the machine. There is a power cable that only connects 1 way, maybe a analog audio cable and 4 screws left. If you can get at the screws to remove the drive you are done.
I would consider replacing the drive with something like a CD/RW, CD/RW DVD player or a DVD/RW. The replacement optical drive should be the most part "Plug & Pray"!
Just be careful not to drop any screws inside the case that might short the motherboard. And I assume you know to unplug the machine before you open it up!
JamesO
thanks guys
thanks guys...i thought i was right. the reason i listed it under "hard drive problem?" is because i was convinced it was just the burner dying, but HP was telling me that it was a problem with the hard drive. wanted to update to a burner with dvd-r anyway, so i guess i will be doing that now.
thanks for confirming my suspicions.
have a good one!
niece :grin:
thanks guys...i thought i was right. the reason i listed it under "hard drive problem?" is because i was convinced it was just the burner dying, but HP was telling me that it was a problem with the hard drive. wanted to update to a burner with dvd-r anyway, so i guess i will be doing that now.
thanks for confirming my suspicions.
have a good one!
niece :grin:
It must have been the nice Indian person in the overseas call center giving you mis-direction???
I do not know why, but optical drives and I do not get along. Out of all the hardware failure I have ever had, optical drives seem to be on the top of the list of most often failed items for me!!
JamesO
I do not know why, but optical drives and I do not get along. Out of all the hardware failure I have ever had, optical drives seem to be on the top of the list of most often failed items for me!!
JamesO
1 - 5 of 5 Posts
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