[jayjay2k6]

Hey Guys,

Hoping that someone can help me!

I have windows 7... running trend micro virus scanner.

When i open up the internet i can access every single web page except for google.

I have tried pinging google, no luck, tried many different spywares, nothing. Have tried to update IE still not luck. Have removed firewalls, still nothing. Have tried opening in safari, google still doesnt load. I have even added google as a trusted site and it still wont load.

Life without google is hard... does anyone have any suggestions?

cheers

JJ

 

[jcgriff2]

Use removal tool to uninstall all security apps - Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Reboot upon completion. Install MSE - http://www.microsoft.com/security_essentials/

Reset HOSTS file - http://support.microsoft.com/kb/972034

Reset IE - http://support.microsoft.com/kb/923737

Regards. . .

jcgriff2

`

 

[jayjay2k6]

Hey jcgriff2

thanks for your post... tried all your suggestions and still no luck...

any other suggestions

:sigh:

cheers JJ

 

[jcgriff2]

Boot into SAFEMODE w/ Networking and try Google

If no-go, activate Hidden Admin user account and see if it can reach Google.

Hidden Admin Account - sysnative.com - MVP

Regards. . .

jcgriff2

`

 

[Fred Garvin]

What happens if you type 74.125.224.180 into your browser? Put http:// in front of the address.

 

[jenae]

Hi, turn your router off at the mains then turn off your computer at the mains. Now turn the router back on and wait until all lead lights populate. Once this has happened turn your computer back on. This is called power cycle the system.

To be sure you can also go to start ,all programs, accessories and right click on command prompt select "run as administrator" at the prompt type:-

ipconfig/flushdns (press enter)

 

[jayjay2k6]

Hey gys still no luck...

fred i typed in that address and the pages loaded, but that was it only the front screen, you couldnt search coz the page would not load.

Jenae tried the flush with not success and also restarted the router/modem... nothing...

this is so frustrating:4-dontkno

 

[Fred Garvin]

Clear your browser's cache & cookies. Open a Command prompt and type in netsh interface ip delete arpcache

 

[jcgriff2]

Are you using IE?

Paste into web address bar - http://74.125.224.180/

Also, paste in - http://www.google.com.au/

Try Firefox - http://www.mozilla.com/en-US/firefox/new/

 

[jayjay2k6]

yes we are using IE 9.... tried that Google - does load the page but thats it - nothing else works after searching

http://www.google.com.au/ does nothing at all

tried resetting as you suggested Fred - still nothing

 

[jcgriff2]

Are you able to input search info into Google site and hit enter..? Then nothing happens?

You should be able to reach Google AUS - http://www.google.com.au/

 

[jayjay2k6]

yeah i type in the search and it goes back to the Internet Explorer cannot display the webpage....

google australia or normal google both wont work

 

[jayjay2k6]

tried google.co.uk - that wont work either

 

[jcgriff2]

Do other search providers work?

http://www.yahoo.com/

http://www.bing.com/

http://search.aol.com/aol/webhome

http://www.altavista.com/

http://www.lycos.com/

 

[jayjay2k6]

hey jcgriff...

funny they all worked except for bing.com...

Does that help narrow it down?

thanks for all ur help so far hope we can solve the mystery

 

[Fred Garvin]

- Open a command prompt as an admin again and type tracert google.com. Right click anywhere in the window and Select All, then CTRL+C to copy the results. Paste that info into a new post.
- With the command prompt window still open, type netsh winsock reset. Restart your computer and try Google again.
- If still no luck, I would download and run a full scan with Malwarebytes just to rule out anything malicious in your registry or on your computer.

 

[jenae]

Hi, good advice, one area that has not been considered is "toolbars" do you have the Google toolbar or the Yahoo toolbar if so delete them. Make the Tracert easier at the prompt type:-

tracert google.com > c:\find.txt & start notepad c:\find.txt (press enter)

The output will open in notepad, paste it here.

 

[jayjay2k6]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Justin>tracert google.com
Tracing route to google.com [204.152.194.251]
over a maximum of 30 hops:
1 1 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
2 78 ms 12 ms 15 ms 172.18.113.37
3 11 ms 11 ms 11 ms 172.18.73.18
4 11 ms 11 ms 11 ms 172.18.243.9
5 27 ms 12 ms 11 ms Bundle-Ether11.wel33.Perth.telstra.net [120.151.
110.13]
6 12 ms 12 ms 11 ms Bundle-Ether1.wel-core3.Perth.telstra.net [203.5
0.6.137]
7 50 ms 44 ms 43 ms Bundle-Pos2.fli-core1.Adelaide.telstra.net [203.
50.11.18]
8 52 ms 52 ms 53 ms Pos0-4-1-0.win-core1.Melbourne.telstra.net [203.
50.6.185]
9 69 ms 69 ms 69 ms Bundle-Pos3.ken-core4.Sydney.telstra.net [203.50
.11.12]
10 93 ms 69 ms 96 ms Bundle-Ether1.pad-gw2.Sydney.telstra.net [203.50
.6.29]
11 69 ms 69 ms 68 ms TenGigabitEthernet2-0.sydp-core02.Sydney.reach.c
om [203.50.13.50]
12 213 ms 301 ms 217 ms i-0-0-2-0.tlot-core01.bx.reach.com [202.84.140.7
8]
13 212 ms 213 ms 212 ms i-2-5.tlot03.bi.reach.com [202.84.251.242]
14 214 ms 215 ms 229 ms equinix.xe-0-3-0.cr1.lax1.us.nlayer.net [206.223
.123.61]
15 232 ms 213 ms 231 ms ae2-50g.ar1.lax1.us.nlayer.net [69.31.127.142]
16 214 ms 225 ms 213 ms as29761.ae1-320.ar1.lax1.us.nlayer.net [69.31.12
1.254]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Justin>

 

[jayjay2k6]

tried to run "netsh winsock reset" and it said that i wasnt an adminstrator - but as far as i know i am am of this computer... this is getting weirder!

 

[Fred Garvin]

Run the Winsock reset again this way: Click Start button, go to Accessories, then Right click on Command Prompt and choose Run as Administrator. Then type netsh winsock reset