frozen dead in the water

861 Views 4 Replies 2 Participants Last post by ChenZi, Oct 8, 2008

ChenZi

Discussion Starter · May 29, 2008

I have a nearly 3 yr old IBM X41 laptop (1.6 GHz processor, 1 gig RAM) running WinXP Pro/SP2, Office 2003. It is in warranty until Aug 2008. So far this year, I've had the hard drive replaced and then a new motherboard (soley to fix the AC adapter connection). Since the motherboard replacement, my laptop freezes up -- can't shut down with the power button, can't reach Task Manager, must take it off AC power and remove battery...thereby crashing all open documents and killing my efficiency. This only happens at work (hospital) when I am working through the hospital network. Happens both on and off the docking station. Doesn't happen when I'm at home on wireless cable modem. My IT people are stumped -- they say there are no errors that appear in the event log when it crashes. I can't imagine it's a problem covered by the warranty. :4-dontkno Any ideas?

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ChenZi

Discussion Starter · #2 · May 29, 2008

additional info: I thought the laptop was freezing predictably when I got interrupted to answer the phone, etc. Today, I took a BR break -- when I returned, the cursor was flashing (good!) but as soon as I touched the Trackpoint, it froze (bad!). Anyone think this is a Trackpoint issue, a docking station issue or a network issue? I also wondered about my Windows backup program, but my backups are occurring on schedule, so it's not like it's trying to back up and can't.

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MusicMan374

· #3 · May 30, 2008

I'm taking a guess here -

Your original motherboard was configured to work with your machine. The new motherboard isn't configured right, so you might have to go into the BIOS power management or Windows power management to tell the computer what to do when you press the power button. I have no idea what's going on with your hospital network though. I'm assuming it's network trouble though because it only happens when connected to the network. Maybe time for a new PC?

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ChenZi

Discussion Starter · #4 · Oct 6, 2008

This problem resolved, but has now resurfaced. I recently fixed a problem with my Windows Backup to an external hard drive, so now I'm wondering if that's a better trail to follow than a networking problem. It so happens that I scheduled a new set of backups on May 27th and posted my original thread on May 29th...I scheduled another new set of backups on Sept 24th and it started freezing up on Oct 3rd (froze 4 times that day). Only caveat is that today it froze up almost on the dot of 11:00 AM, but today's scan was scheduled for 12:07 PM...and it froze again around 3:30 PM.

Is this worth looking into? Should this be in another forum?

Many thanks.

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ChenZi

Discussion Starter · #5 · Oct 8, 2008

update...froze today, removed battery, reboot -- disk checked, deleted files -- including some new email (I think). Very bad.

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