I've read some of the post and I think I have the same problem but don't know how to fix it. My husband downloaded an update from Microsoft via auto update, or so it said it was b/c a message kept popping up and would not let him do anything else. Now, we cannot even start up our computer. I tried starting it in safe mode but it will not even let me do that. I get the blue screen of death that says there is a fatal error. What can I do? Is my computer a complete loss now? HELP!