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Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please print out or copy these instructions/tutorial to Notepad as the internet will not (while in Safe Mode) be available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.
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Download
AVG Anti Spyware
Use the link at the bottom of the page under
"AVG Anti-Spyware Free for Windows"
- Install AVG Anti Spyware
- Double-click the icon on Desktop to launch AVG
- On the top of the main screen click Shield
- Click the word active to change it to inactive
- On the top of the main screen click Update.
- Then click on Start Update. The update will start and a progress bar will show the updates being installed.
- Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
When you have finished updating,
EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.
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Download and install
CleanUp!
NOTE: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, make a backup of these before running CleanUp!. Do NOT run this program if you have XP Professional 64 bit edition. If you're unsure please do not run it! If you don't already know, you're probably not using XP64, but you can download & run this tool to find out for sure.....http://www.kellys-korner-xp.com/regs_edits/xp_whichcpu.exe
We'll use this later.
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Reboot your computer in Safe Mode.
- If the computer is running, shut down Windows, and then turn off the power.
- Wait 30 seconds, and then turn the computer on.
- Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
- Ensure that the Safe Mode option is selected.
- Press Enter. The computer then begins to start in Safe mode.
- Login on your usual account.
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Double-click
smitfraudfix.exe to start the tool.
Select option
#2 - Clean by typing
2 and press
Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "
Registry cleaning - Do you want to clean the registry?" answer
Yes by typing
Y and hit
Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer
Yes to the question "
Replace infected file?" by typing
Y and hit
Enter.
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.
Reboot in Safe Mode.
The tool will create a log named
rapport.txt in the root of your drive, eg: Local Disk C:
(C:\rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
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Clean out your
Temporary Internet files.
Run
Cleanup! using the following configuration:
Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "
Options..."
Move the arrow down to "
Custom CleanUp!"
Put a check next to the following (
Make sure nothing else is checked!):
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files (if present)
- Cleanup! All Users
- Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.
Click
OK
Press the
CleanUp! button to start the program.. Do NOT Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Next go to
Control Panel click Display>Desktop>Customize Desktop>Web> Now,
Uncheck Everything and delete if present:
- "Security Info"
- "Warning Message"
- "Security Desktop"
- "Warning Homepage"
- "Desktop Uninstall" or something similar
Also make sure the
'Lock desktop items' box is
unticked. Click
OK, and then Click
Apply, then
OK.
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Run
AVG Anti-Spyware with it's updated definitions
...it's important that all windows must be closed)
- Click Scanner
- Click on the Scan tab
- Click Complete System Scan to begin scanning.
Once the scan is complete do the following:
- If you have any infections you will prompted, then select "Apply all actions"
- Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).
Restart in normal mode.
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Double-click
smitfraudfix.exe to start the tool.
Select option
#3 - Delete Trusted zone by typing
3 and press
Enter
Answer
Yes to the question "Restore Trusted Zone ?" by typing
Y and hit
Enter.
Note, if you use
SpywareBlaster and/or
IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
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Perform an online scan with Internet Explorer with
Panda ActiveScan
- Click on
located at the bottom of the page.
- A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*
Begin the scan by selecting
- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on
then click
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
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Run a new HijackThis scan. Save the log file and post it here.
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Then post the following logs in your next reply...
C:\rapport.txt (log from the tool)
AVG Anti-Spyware log
Panda log
Hijackthis log
