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5 Posts
Hi there,
I have an external WD hard disk drive that recently stopped working in my pc (windows 10). It shows the drive name but doesn’t display the capacity indicator and I can’t enter the drive.
When I try to check disk, it says “The disk check could not be performed because windows can't access the disk”
This HDD used to work in my machine and it is still properly working in another pc and in my smart TV.
I have several external HDDs that works in my system right now without any problem
Trying to solve the issue, I changed the cable and USB port but it didn’t help. I think it shouldn’t be related to USB port and cable as other external HDDs with the same brand and model works with them in my system.
I tried to solve the issue with WD Drive Utilities and by AOMEI Partition Assistant 9.1 but they didn’t help. I use “Windows security” as my antivirus and firewall. Turning off the virus protection and firewall and other settings in the app didn’t help. I also restored “Windows security” to “defaults” to make sure it doesn’t stop my disk.
Maybe I need to define a permission in windows to solve it.
I think the best scenario is to copy the data of the mentioned disk on another space and format the disk, but I am looking for an easier way as I really do not have much space on other disks.
The Drive Name: WD-White ( G: )
Do you have any idea to solve this issue?
I have an external WD hard disk drive that recently stopped working in my pc (windows 10). It shows the drive name but doesn’t display the capacity indicator and I can’t enter the drive.
When I try to check disk, it says “The disk check could not be performed because windows can't access the disk”
This HDD used to work in my machine and it is still properly working in another pc and in my smart TV.
I have several external HDDs that works in my system right now without any problem
Trying to solve the issue, I changed the cable and USB port but it didn’t help. I think it shouldn’t be related to USB port and cable as other external HDDs with the same brand and model works with them in my system.
I tried to solve the issue with WD Drive Utilities and by AOMEI Partition Assistant 9.1 but they didn’t help. I use “Windows security” as my antivirus and firewall. Turning off the virus protection and firewall and other settings in the app didn’t help. I also restored “Windows security” to “defaults” to make sure it doesn’t stop my disk.
Maybe I need to define a permission in windows to solve it.
I think the best scenario is to copy the data of the mentioned disk on another space and format the disk, but I am looking for an easier way as I really do not have much space on other disks.
The Drive Name: WD-White ( G: )
Do you have any idea to solve this issue?